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Napoli Nissan - Service Center

Milford, CT

4.6
1,428 Reviews
Call Service Center (203) 877-5141

1,428 Reviews of Napoli Nissan - Service Center

Sort by
September 09, 2023

I dealt with Josh Garcia, and he was very respectful and courteous. it was a good experience. More

by ski3men3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron "Stumpy" Fiorella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're delighted to hear that you had a respectful and courteous experience with Josh at Napoli Nissan. We'll see you next time! Have a great ride!

September 09, 2023

Luis went above and beyond to ensure my transmission was covered under our extended warranty. Thank you Luis. More

by MVOLLERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're glad to know that Luis was able to assist with your transmission warranty at Napoli Nissan. We always strive for the best customer service! Safe travels!

September 08, 2023

the employees are very friendly and tempting Thank for your services see you again thanks More

by GORVACHO14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2023 -

Napoli Nissan responded

Thank you for the five-star review and kind words about our team at Napoli Nissan. We appreciate it!

September 08, 2023

They dented my car during a service appointment, came back a few weeks later to have it fixed and was treated extremely rudely by service department staff! I will never go back. I even had an appointment More

by JCAPASSO527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Napoli Nissan responded

We regret to read about your experience. We aim for exceptional customer service, especially when handling issues like this. We understand how frustrating this must be and would appreciate the opportunity to discuss what happened with you to find a resolution. Please reach out at your earliest convenience. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

September 08, 2023

I had a great experience with the service they provided me. Gino and Josh were friendly, knowledgeable and professional. I would recommend! More

by dawnlburke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gino
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Sep 12, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're delighted to know that Gino and Josh provided you with a great service experience at Napoli Nissan. We appreciate your recommendation and see you again! Have a great ride!

September 08, 2023

Impressive video of my vehicle being examined. It was very insightful and practical to have this viewing. More

by LUISNVIERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2023 -

Napoli Nissan responded

Hi Luis, We're glad you found the video examination of your vehicle insightful and practical. Thanks for choosing Napoli Nissan!

September 08, 2023

The service dept was very nice I didn’t have an appointment but took my car in anyway. And it was fixed the next day with no problems. Very happy with that. More

by Pam.farina
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2023 -

Napoli Nissan responded

Hi Pam, we're glad to know our service department at Napoli Nissan was able to accommodate you and get your car fixed promptly. Thanks for sharing your experience!

September 07, 2023

Luis was very attentive and super helpful. Very content with each service and will continue taking my vehicle for future services More

by PRISCILLA.ARBOLEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Napoli Nissan responded

Hey Priscilla, we're glad to know Luis provided you with a great service experience at Napoli Nissan. We appreciate your feedback and look forward to assisting with your future vehicle needs! Safe travels!

September 05, 2023

Great service work done on time and very very great people to help you understand, what's going to happen great place to have your car serviced..great job tks. More

by JCONNORS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Napoli Nissan responded

We're glad to know you had a positive service experience with our team at Napoli Nissan! Thanks for the support, and see you next time your car needs servicing! Safe travels!

September 04, 2023

Thank you Napoli Nissan! I love the car that I purchased. It feels brand new. and you guys have the best service too More

by joyceqsison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nazario Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're delighted to know you love your new car and had a great experience with our service at Napoli Nissan! Thank you for the positive feedback. Safe travels on your new ride!

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