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Napoli Nissan - Service Center

Milford, CT

4.6
1,425 Reviews

1,426 Reviews of Napoli Nissan - Service Center

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September 27, 2023

The service people are very professional and the mechanics know there very knowledgeable and got the job done More

by DHART6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Napoli Nissan responded

We're glad to know that our service team at Napoli Nissan met your expectations with their professionalism and knowledge. Thanks for the positive feedback! Have a great day!

September 26, 2023

I have never been treated so professionally and politely in a car dealership. Your employees are to be complimented in their work. I have had (I am old) a BMW, Lexus, and two Land Rovers. I am glad I purch More

by Dalehrwtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember named. Sorry
Sep 27, 2023 -

Napoli Nissan responded

It's wonderful to know that our team at Napoli Nissan provided you with professional and polite service. We're glad you chose us for your Nissan purchase! Thanks for the review.

September 26, 2023

Excellent customer service! Especially Luis he explained everything in detail! Will definitely come back again. More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Napoli Nissan responded

Hi Lee! We're delighted to know Luis provided excellent service at Napoli Nissan. We look forward to seeing you again!

September 24, 2023

Thought their service charges were very high. Do wish they would ask if certain things needed to be replaced, like the windshield wiper. Could do some of the service for less money somewhere else More

by CAROLALBANESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Napoli Nissan responded

Carol, I'm sorry to read that you found our service charges high. We strive for transparency and customer satisfaction in all areas of our business, including pricing. Your feedback is important as it helps us improve the services we offer. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly at your convenience. Thank you, Reuben Burgos - Service Director - 203-787-5850

September 24, 2023

Alway good service. The guys at the service desk always helpful. Service is done when promised unless they find a issue More

by CKAP1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Napoli Nissan responded

We're glad to know you've had consistently great service here at Napoli Nissan! Our team always aims to be helpful and efficient. Thanks for your positive feedback, we appreciate it!

September 23, 2023

Dealership and service group are always extremely helpful, professional and accommodating. Great staff and clean premises. More

by crk2122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juniors
Sep 26, 2023 -

Napoli Nissan responded

We're glad to know you found our team at Napoli Nissan helpful and professional! We strive for a clean, welcoming environment. Thanks for the positive feedback!

September 22, 2023

The experiences at Napoli Nissan go from bad to worse. Those who are in front of customer service always have a bad attitude. a fat man with glasses and a skinny man who has trouble walking Always bad alw More

by Darwin Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Napoli Nissan responded

Darwin, It's disappointing to read about your experiences with our customer service. It's important for us that every interaction is positive and respectful, so it's concerning to see we've missed the mark here. We'd like an opportunity to make things right and regain your trust - please reach out directly when you can. Thank you, Reuben Burgos - Service Director - 203-787-5850

September 21, 2023

Service department was great! I would definitely recommend it. All great from manager to advisors. More

by KPRINCE610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Sep 22, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're pleased that our team provided you with great service during your visit. We appreciate your recommendation and hope to see you again! Have a great day! - The Napoli Nissan Team

September 20, 2023

I aways get an early appointment and out at a reasonable time. Fast service to! More

by tri17na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Sep 21, 2023 -

Napoli Nissan responded

Thank you for your confidence in Napoli Nissan, and for your business. We are grateful to have you as a customer!

September 19, 2023

Napoli is great. Their team goes above and beyond and I definitely recommend their service. I have dealt with Omar on several occasions and he is exceptional with fol More

by Dominique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Sep 20, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're glad to know you've had a great service experience with Omar and our team at Napoli Nissan. We appreciate your recommendation and see you again! Safe travels!

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