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Napoli Nissan - Service Center

Milford, CT

4.6
1,425 Reviews

1,425 Reviews of Napoli Nissan - Service Center

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November 30, 2023

Bought my vehicle in 2014, have had nothing but excellent service and my sales representative Naz has been excellent also More

by JUG667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nazario Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Napoli Nissan responded

We're glad to know you've had a positive experience with Naz and our team at Napoli Nissan since 2014! We appreciate your loyalty and look forward to seeing you again! Drive safely!

November 30, 2023

Luis always provides great customer service. Quick appointment availability, provided service on the agreeded upon time. More

by alejaguce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Napoli Nissan responded

We're glad to know that Luis was able to provide you with great service and efficiency at Napoli Nissan. Thank you for sharing your experience!

November 29, 2023

They took the car in on time. The car was finished even before they said it would be. They even washed it. More

by rapman52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Napoli Nissan responded

We're glad to know that our team at Napoli Nissan was able to provide you with a timely and efficient service experience. Thank you for choosing us! We'll see you next time. Safe travels!

November 29, 2023

Fast, Reliable and Exceptional Customer service. Omar has assisted me with multiple service issues minor and major... His consistent detailed experience is welcomed..his tone and delivery makes you More

by AWILSON739511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Nov 29, 2023 -

Napoli Nissan responded

Hey Wilson, we're delighted to know that Omar and our team at Napoli Nissan were able to provide you with an exceptional service experience. We appreciate your kind feedback, thank you for choosing us for all of your car maintenance needs! Safe travels!

November 28, 2023

Easy The entire process was easy without any questions and or hiccups The entire process was easy without any questions and or hiccups. That's the way it should be More

by MATTM615
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Arboleda
Nov 29, 2023 -

Napoli Nissan responded

We're glad to know that your experience with Napoli Nissan was smooth and hassle-free. That's exactly the kind of service we aim for! Thanks for sharing your feedback.

November 28, 2023

I was seen right and away and treated very well. Napoli's professionalism was exceptional, the staff was super friendly and professional. More

by Mecca1225
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Arboleda
Nov 29, 2023 -

Napoli Nissan responded

We're glad to know you had a great experience with our team at Napoli Nissan! We strive for professionalism and friendliness in all we do. Thanks for the positive feedback, it's much appreciated!

November 28, 2023

Everyone is so pleasant and helpful. Thxs so much. Happy Holidays. Any deals on driver's side floor mat? More

by MARIANNE.TOOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Napoli Nissan responded

Hi Marianne! We're glad to know that you had a pleasant experience at Napoli Nissan! For any deals on floor mats or other accessories, feel free to reach out directly. Happy Holidays and thanks for your review!

November 26, 2023

Dishonest service advisor and well as service tech. I wouldn’t anyone to bring their car for service at this location More

by CORY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Napoli Nissan responded

I'm sorry to read about your experience. We strive for honesty and transparency in all our interactions, so it's concerning to see we've left the wrong impression. I'd like a chance to address this directly with you if possible - please reach out at your earliest convenience. Thank you, Scott Haverl - General Manager - 203-877-5141

November 26, 2023

Great Every time I come or call the dealership is always kind and willing to help no matter what More

by Shezell73
Recommend Dealer
Yes
Nov 28, 2023 -

Napoli Nissan responded

Thanks for your continued support of the Napoli Nissan team! We look forward to your next visit!

November 25, 2023

There was a big misunderstanding when I purchased a new key fob, it was not programmed to auto start as it was when I purchased the car. I was accused of going to an independent vendor with the fob, which More

by GLORIA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Napoli Nissan responded

We're sorry to read about your experience with our service department. We strive for clear communication and respect towards all of our customers, so it's concerning that you felt otherwise. I'd like the opportunity to discuss this further and find a solution regarding your key fob issue. Please reach out at your earliest convenience. Thank you, Scott Haverl - General Manager - 203-877-5141

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