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Napoli Nissan - Service Center

Milford, CT

4.6
1,425 Reviews

1,425 Reviews of Napoli Nissan - Service Center

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January 16, 2024

Gino and Omar helped me out a ton when I was in for a headlight replacement. Thank you so much! More

by Abigail Radwanski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar and Gino
Jan 17, 2024 -

Napoli Nissan responded

Abigail, it's great to know that Gino and Omar assisted you during your vehicle headlight replacement at Napoli Nissan. Thank you for choosing us! We'll see you next time. Safe travels!

January 16, 2024

While the workers are nice, I was lied about something (noticed someone else did get that service), did not perform a job I had asked for on my car, and car ended up smelling like someone smoked marijuana More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Arboleda
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Napoli Nissan responded

Carol, I'm sorry to read about your recent experience. It's important that our customers trust the work we do and feel confident in their service, so it's concerning to see this wasn't the case for you. We'd like an opportunity to look into these issues further and ensure everything was completed as requested on your vehicle. Please reach out at a time convenient for you - thank you! - Scott Haverl - General Manager - 203-877-5141

January 16, 2024

Over priced for service. That didn't require new parts. Unclog a lining and charged 500.00 doesn't not seem fair. More

by joann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Arboleda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Napoli Nissan responded

Joann, I'm sorry to learn that you felt our pricing was unfair. We strive for transparency in all of our services and it's important to us that customers feel they're getting value for their money. If you'd like, we can certainly discuss this further so please reach out at your earliest convenience. Thank you, - Scott Haverl - General Manager - 203-877-5141

January 16, 2024

Very good sevice, reasonable wait time, the staff is professional, the waiting lobby is neat More

by EYCHEN88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Napoli Nissan responded

Thank you for choosing us! We hope to serve you again in the future. Safe travels! - The Napoli Nissan Team

January 16, 2024

Very courteous, respectful and friendly. Knowledgeable of all vehicles. They were also very hospitable and offered access to goodies in waiting room. More

by bawlac45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Napoli Nissan responded

We're glad to know you had a positive experience with our team at Napoli Nissan! Thank you for choosing us! We'll see you next time. Have a great ride!

January 16, 2024

The service Department were very helpful And explained everything I needed for my Next Service. More

by Scales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Napoli Nissan responded

Thanks for trusting us with your vehicle's needs! We'll see you next time. Safe travels! - The Napoli Nissan Team

January 16, 2024

Napoli Nissan is the best The Guys are super friendly the service is excellent and very timely More

by LPETTWAY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar
Jan 17, 2024 -

Napoli Nissan responded

Thank you for choosing us for your vehicle's service needs! We'll see you next time. Safe travels! - The Napoli Nissan Team

January 13, 2024

Service with Luis was excellent. Wished me HNY had me out in less minutes than expected . He also found out I still had a free oil change. You can’t ask for more than service with a More

by Adriana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar
Jan 16, 2024 -

Napoli Nissan responded

Adriana, we're delighted to know Luis provided excellent service and made your visit at Napoli Nissan a pleasant one. We appreciate the feedback and wish you many happy miles ahead!

December 29, 2023

Excellent customer service as always. Napoli always takes great care of their customers. Top notch! More

by allan.johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Napoli Nissan responded

Hey Allan, thank you for the 5-star rating! We're wonderful to hear that you consistently experience excellent customer service with Napoli Nissan. We look forward to serving you again! Safe travels!

December 22, 2023

A very nice service dept where the people are very friendly and do good work. More

by SAINTSTEPHEN777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Napoli Nissan responded

Thank you for the wonderful review! Our Napoli Nissan team appreciates your support and looks forward to serving you again next time!

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