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Napoli Nissan - Service Center

Milford, CT

4.6
1,435 Reviews

1,435 Reviews of Napoli Nissan - Service Center

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July 07, 2021

Quick and easy. No hassles. Dropped vehicle off the night before and it was ready by 10:00 next morning. Went a d picked up with no hassle at all More

by UNCLELOUIE2273
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Napoli Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a great experience. We will share your comments with our team, and we look forward to working with you again. Thank you, Louie!

July 07, 2021

Junior is very nice and professional. My issue is the issues with my 2021 Nissan Rogue- sensor light with the oil and the recall on the all wheel drive sensor - 6 times back to dealership in 8 months !! More

by CATHERINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron "Stumpy" Fiorella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2021

Customer service was excellent I was in and out and they even washed my car first time in years More

by YHINES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2021 -

Napoli Nissan responded

We appreciate your business and our team looks forward to serving you again soon!

June 30, 2021

In my 89 years on earth and a former gas starIn In my 89 years on earth and a former gas star In my 89 years on earth,this is the first time I ever paid $ 81.87 to repair a slow a More

by SILKY711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Junior Segui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2021

The staff is very friendly and they waiting area is very clean they were both inside and outside areas where we can wait for our cars they were fast and got my car back to me quickly. More

by BICHON212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron "Stumpy" Fiorella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Napoli Nissan responded

Thank you for choosing Napoli Nissan, your feedback and rating mean a lot to us. We're glad Ron and Luis were able to help, and we hope to see you again!

June 28, 2021

Staff is always so nice and they get me in and out of there quickly. More

by ghenta1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Segui
Jun 29, 2021 -

Napoli Nissan responded

Thanks for sharing your thoughts about your experience with Napoli Nissan. We appreciate your business and hope to see you again soon!

June 25, 2021

They were veryCleanProfessional PoliteQuickFriendly They were very Clean Professional Polite Quick Friendly Courteous accom More

by MISSA528
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Napoli Nissan responded

Hello, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Napoli Nissan, we look forward to having you as one of our valued customers for many more years to come!

June 25, 2021

I dropped off my vehicle for an oil change. When I came to pick it up an hour or so later I saw a giant dent and scrapes. I told the service advisor. Immediately “damage was there” after having to argue th More

by DAVEF1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marissa Kleiner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Napoli Nissan responded

Dave, Providing a positive experience is our top priority, so we're disappointed to hear that your service visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 25, 2021

Fast...good...service! That I would go back to again. More

by ronald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Napoli Nissan responded

Ronald, Thank you! Junior and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Napoli Nissan.

June 25, 2021

Good service and great advise for future repairs not waiting to long and fast respond to my needs More

by Jpala1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Napoli Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your service experience with us to be a positive one at Napoli Nissan. Please don't hesitate to reach out if you need anything else.

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