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Napoli Nissan - Service Center

Milford, CT

4.6
1,435 Reviews

1,435 Reviews of Napoli Nissan - Service Center

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July 15, 2021

Fast Service! Employees are wonderful to work with! Phoned in with a service warning in the vehicle and they got me right in the same day. Service was completed within an 1 1/2. More

by Tania M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2021

Love this dealer. Everyone is professional and friendly from the sales department to the service department. I also love that when I bring my car in for an oil change the wash my car 😀 More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2021

I love this dealership and service department is great but this last time appt was for 11 and had to wait over 2 hours for oil change! More

by sue71957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2021

I’ve always had a good experience with the customer service department at the young lady at the desk in customer service is so friendly and so inviting great job everyone More

by ebeau19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Segui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2021 -

Napoli Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance!

July 09, 2021

I made my appointment with Marissa who was very helpful. I went to my appointment and Jose checked me in ,then a young man took my keys and brought my car into the shop. Everyone was very professional and v More

by Bella356
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Napoli Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Marissa and the team to be a positive one here at Napoli Nissan. Please don't hesitate to reach out if you need anything else.

July 09, 2021

Everything about Napoli Nissan in Milford Ct sucks since I purchased the car! I go there, only because it's convenient! Just dealt with the lowest level of customer service one could go through! To much to More

by Scott Amedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The entire dealership sucks
July 09, 2021

Marissa was great! She explained to me exactly what needed to be done, what they recommend to do very soon, and what to look forward to my next couple of oil changes. Very informative. Work was done wh More

by StopTouchingMe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Napoli Nissan responded

We are very happy to hear that Marissa and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 09, 2021

Friendly staff and they know their stuff. Service is great. My car was ready when they said it would be. They had the answer about my car and towing it on a dolly also More

by TAMMY27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Napoli Nissan responded

Thank you, Tammy, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Napoli Nissan, we look forward to having you as one of our valued customers for many more years to come!

July 09, 2021

Great customer service. Detailed information of all work needed and completed. Sitting area was very clean and complementary coffee was available. Work completed within reasonable time More

by Tmgloria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Napoli, Tommy Nevue
Jul 09, 2021 -

Napoli Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Napoli Nissan.

July 08, 2021

Excellent customer service. Marissa is kind knowledgeable and courteous. The service appts I have had have been great the mechanic through and the quality of the repair work has been commendab More

by karenbknight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike G.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Napoli Nissan responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We look forward to sharing this great review with Marissa and our team. We appreciate your business here at Napoli Nissan.

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