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Napoli Nissan

Milford, CT

Overview
Employees
Reviews
Vehicles
4.6
2,019 Reviews
The Best Prices, Service & Selection in CT! Family owned and operated since 1959
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688 Bridgeport Ave

Milford, CT

06460

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Showing 2,019 reviews

December 14, 2022

Excellent customer service and a ton of compassion for the customers. I would definitely recommend them to anyone looking for a pleasant experience. More

by George97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2022 -

Napoli Nissan responded

Thank you for the kind comments! Our Napoli Nissan team looks forward to serving you again next time!

December 14, 2022

Customer service friendly. Job done in a timely fashion. Good communication. We will be back More

by Grammie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Dec 15, 2022 -

Napoli Nissan responded

Thank you for the kind words and five-star rating, Grammie! We look forward to helping you again! - Napoli Nissan

December 14, 2022

I’ve never had such an awful experience! Just bought a car and has been there 3 times for repair. Dropped off 12/12/22 and still don’t have it back and won’t give me a loaner or rent a car! More

by Heathercharney79
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Napoli Nissan responded

Thank you for reaching out. I'm sorry to hear of your frustration and would like the opportunity to discuss this situation with you in greater detail. Would you please contact me directly at your earliest convenience? Thanks again, Ruben Burgos - Service Mgr - 203-787-5850

Dec 19, 2022 -

Heathercharney79 responded

Honestly Ruben all I have to say is I don’t want the car back and I feel like it’s a huge liability and danger to drive and I don’t feel comfortable driving around in it especially with my son or anyone for that matter in the vehicle!

December 13, 2022

Great customer service. Explained in detail work needed and approximately when work will be completed More

by Tmgloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2022 -

Napoli Nissan responded

Thank you for visiting Napoli Nissan! We appreciate the positive feedback and hope you won't hesitate to reach out if we can be of service again in the future!

December 13, 2022

They definitely do a good job trying to help you what you looking for Hey buddy, does a good job for the service to two cells they are good More

by ive0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2022 -

Napoli Nissan responded

Thank you for rating us five stars! It means so much to have you in the Napoli Nissan family and we look forward to seeing you again!

December 12, 2022

had a horrible experience with this dealership took my car to get my my airbag recall replacement in the summer told me had to come back they had to order a part they never called recall center tries nume More

by CMARTINEZ696
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Napoli Nissan responded

Thank you for reaching out. I'm concerned to hear about this experience and will make sure it gets looked into & addressed with our team. If you'd like to discuss the situation in greater detail, please feel free to contact me directly. Thanks again, Ruben Burgos - Service Mgr - 203-787-5850

December 11, 2022

Great place to do business. Service is top notch. You guys got my back Oh. More

by Pitstopdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2022 -

Napoli Nissan responded

It's our privilege to serve you! Take care and we'll see you next time here at Napoli Nissan!

December 11, 2022

I went in for remote car starter and I was dreading the fact that I had to stay there all day until it was completed. When I arrived they informed me of the courtesy shuttle that brought me home and picked More

by FELICAN_YOLEHEMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar? And I think it was junior who checked me out
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Dec 13, 2022 -

Napoli Nissan responded

Thank you for sharing your experience! We're so glad you could make use of our courtesy shuttle and we hope you won't hesitate to reach out if our Napoli Nissan team can be of service again in the future!

December 09, 2022

The experience was a good one. They were courteous and easy to talk with during the wait. More

by TC44CHUCKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
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Dec 12, 2022 -

Napoli Nissan responded

Thank you for your kind feedback! We hope to make the next visit a five-star experience! - Napoli Nissan

December 06, 2022

I like this dealership because they have the best technicians they really know there what they are doing and they do it well. They let you know what is right and what is wrong. I like there work beca More

by gailgomillion22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The young lady that works at the desk
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Dec 07, 2022 -

Napoli Nissan responded

Thank you for the kind comments, Yvonne - we can't wait to share them with the team! Take care and we'll see you next time here at Napoli Nissan!

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