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Napoli Nissan
Milford, CT
2,245 Reviews
The Best Prices, Service & Selection in CT!
Family owned and operated since 1959
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,245 reviews
May 19, 2010
My 16 year old daughter bought a 2000 used lexus. After paperwork was signed and car was paid for, the salesman gave her 1 key. The VALET key. When I asked him where the other keys were he said he would fi paperwork was signed and car was paid for, the salesman gave her 1 key. The VALET key. When I asked him where the other keys were he said he would find them and get them to us. After several phone calls to him and the sales manager, and after several calls not being returned, I was told that they "are not able to help you" the car was an as is car and there is no money to be put into it. The cost to replace the master keys will be around $800. They did not disclose prior to the sale that there was only a valet key and they are unwilling to work with us. BUYER BEWARE THEY ARE SHADY AND DISHONEST!! More
by chdoc
Employees Worked With
Elvis,Pedro, Lou
May 02, 2009
Considered buying a 350z - left a deposit, deal terms did not work out - its been a joke getting my deposit back - now 45 days, annd still getting he run around, was told 5 times, the check was in the mail? not work out - its been a joke getting my deposit back - now 45 days, annd still getting he run around, was told 5 times, the check was in the mail????? No one in charge and no one can seem to write a check. The place is a joke and either incompetent or dishonest More
by SteveT
Employees Worked With
Pedro
February 23, 2009
Wasted a whole day by traveling two hours for vehicle that wasn't accurately described by sales. Placed refundable deposit for desired vehicle that was to come within one week, but never did. Requested that wasn't accurately described by sales. Placed refundable deposit for desired vehicle that was to come within one week, but never did. Requested to have my deposit refunded. Called four times within two weeks and was told on every time that it would be taken care of it. Charge still not refunded and I am now going to dispute it through my credit card company. From experience, sales staff unorganized and uneducated on vehicles. More
by fyle01
Employees Worked With
internet sales dept, sales manager, general manager
June 11, 2008
My car needed the air conditioning to be checked. It worked sometimes but other times wouldn't. When I went in there I explained my car had been broken into a few months prior and the wires had been tam worked sometimes but other times wouldn't. When I went in there I explained my car had been broken into a few months prior and the wires had been tampered with. My thoughts were that possibly the air worked online sometimes due to the taping of the wires. They quoted me $200. Later that day they quoted me $1000 explaining I needed new brakes. I called firestone because I had just had work done on my car. They explained that when I was there they had seen nothing wrong with the brakes and that they still had at least a good three months to last. I had dropped off my car at 7:45 a.m. and by 2:30 p.m. they still hadn't figured out the problem with my air conditioning. More
by ffld89
Employees Worked With
assistant manager
December 23, 2004
This dealership is absolutley horrible, from the way they introduce them selves to the knowedge they have of there product. I felt as if they were only interested in selling the car at that moment, after we introduce them selves to the knowedge they have of there product. I felt as if they were only interested in selling the car at that moment, after we negotiated a price that was still to high the manager told the sales person with a laugh "now i can pay my rent" . When i heard that I left immediatley. I have bought my new murano elsewhere and was very happy with the transaction, I highley suggest not buying anything there More
by LISTENUP
Employees Worked With
SALESMAN
