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Napoli Nissan

Milford, CT

4.6
2,019 Reviews
The Best Prices, Service & Selection in CT! Family owned and operated since 1959
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688 Bridgeport Ave

Milford, CT

06460

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Showing 2,019 reviews

August 24, 2022

My car was taken in quickly for service. The service rep was very informative and knowledgeable. More

by kathy1266
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Napoli Nissan responded

We're glad your service visit was up to our usual five-star standards, Kathy! Thank you for leaving us your kind review!

August 21, 2022

Was paying cash and was told a final price. Came in for delivery with a check for the price and was told a mistake was made and $1,000 was owed. The car came with no floor mats and was not give More

by Abbys0615
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron "Stumpy" Fiorella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2022 -

Abbys0615 responded

Was paying cash and was told a final price. Came in for delivery with a check for the price and was told a mistake was made and $1,000 was owed. The car came with no floor mats and was not given an explanation nor an apology for the sudden $1,000 increase. Since I did not seek finance I feel the “mistake” was the finance department wanting there tiny commission. I had to bring the car in within three days because of a leak in the air conditioning unit which was definitely known bc the plastic floor papers were left. The car was not detailed well if at all at delivery. When you get bumped a grand at delivery it’s a snake move.

Aug 22, 2022 -

Napoli Nissan responded

Hello - thank you for taking the time to share your review. We're sorry to learn of the red flags following your purchase and would like the opportunity to discuss this issue with you further in hopes of learning from our mistakes. Thanks, Scott Haverl - General Manager - 203-877-5141

Aug 23, 2022 -

Abbys0615 responded

Thanks Scott however again I know at this point there is nothing you can do to remedy the problem. To make it even more weasel like it was my 80 year old father who your dealership took advantage of in my opinion. He is a extremely honest and prideful man who expects others to be the same. Unfortunately it was not the case. I have immediate family in the car business and after 25 years I have learned a few things. Most importantly after you hand your money over there is no getting it returned. Thank you for your time

August 21, 2022

Nice friendly informative and knowledgeable on car maintenance. Affordable rates and good quality care for cars. More

by Hshen05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Valentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Napoli Nissan responded

Thank you for the wonderful feedback! We appreciate you trusting the Napoli Nissan team with your business and hope to see you again next time!

August 20, 2022

I’ve been a long time customer. But waited 2 1/2 hours for a scheduled oil change , way too long More

by NICKYFAS13
Recommend Dealer
Yes
Employees Worked With
N/a
Aug 29, 2022 -

Napoli Nissan responded

Nicky, We understand your frustration and appreciate you taking the time to leave us your honest feedback. Your patience is valuable to us while we navigate these unprecedented times and hope that you will give us the opportunity to provide five-star care next time. Please do not hesitate to reach out to discuss this with us in more detail. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

August 19, 2022

Service received was excellent. Pleased with the result. Staff was friendly and courteous. No complaints at all. More

by jlakatos@optonline.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Napoli Nissan responded

We're so glad you had a great experience at Napoli Nissan! Thank you for rating us five stars!

August 16, 2022

My oil change ,and vehicle inspection was done in a timely manner.and the service person was friendly More

by JOHN.FERRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Napoli Nissan responded

Thank you for your great feedback and rating, John! - Napoli Nissan

August 16, 2022

Did not have a appointment. Customer service took me right in. Had a nail in tire. Thought it would be 2 or more hours. In & out in one hour. Great job. More

by Tmgloria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Napoli Nissan responded

We're pleased we could provide excellent care to you quickly! We look forward to seeing you again at Napoli Nissan!

Aug 17, 2022 -

Tmgloria responded

Thanks again for a job well done

August 15, 2022

Courteous, knowledgeable, professional. Went out of their way to expedite the repairs and get my vehicle back on the road asap. More

by Ross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar
Aug 15, 2022 -

Ross responded

Good work guys!

Aug 16, 2022 -

Napoli Nissan responded

It was our privilege to serve you, Ross! Please don't hesitate to reach out if we can be of assistance again in the future! - The Napoli Nissan Team

August 14, 2022

My car had several issues , I was treated very nicely and professionally. Junior was an exceptional staff member. More

by Thashia2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Napoli Nissan responded

We're happy Junior could help you have a five-star experience, Thasia! Thank you for leaving Napoli Nissan your review!

August 13, 2022

Service was great guys were kind! They took care of me I appreciate the service More

by LCOLEMAN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar
Aug 15, 2022 -

Napoli Nissan responded

Thank you for trusting Napoli Nissan with your vehicle! We look forward to seeing you next time!

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