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Napoli Kia

Milford, CT

Overview
Employees
Reviews
Vehicles
4.6
2,749 Reviews
Napoli Kia is the place to go when you are searching for a new Kia in Milford, Connecticut. We have a huge selection of new Kia models available in our new car department right now. So come to our new Kia showroom today! You will find an ample inventory of the new Kia Optima, Cadenza, Soul, Sportage, Sorento, Sedona, Forte, Forte5, Forte Koup, Rio, Rio 5-Door, and Optima Hybrid. Get the Kia that’s just right for your lifestyle, right here in Milford. Visit Napoli Kia’s new car department or shop on our website anytime, from your computer or mobile device. We want to see you behind the wheel of an amazing new Kia today!
Contact Dealership

241 Boston Post Rd

Milford, CT

06460

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Showing 2,749 reviews

July 04, 2021

Rude. Once you purchase a used vehicle from these people they pretty much want nothing to do with you after you leave the lot. 2/10 on follow up customer service. The sales department is obviously very frie More

by Anonymous
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2021 -

Napoli Kia responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send me a message with your contact information so that I can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Scott Haverl General Manager

July 02, 2021

I was very pleased when I visited your agency. It was the first time that I had been to your agency. The reason we (my wife and I) stopped was to look at cars. We live in Fairfield and we were going t More

by Gammydemartin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ira Osu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Sabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Iribarren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of your employees have been excellent
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Jul 03, 2021 -

Napoli Kia responded

Bob, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience, and we hope you and your wife will enjoy your new Kia Sportage! Scott Haverl General Manager

July 02, 2021

They have the best service department any where friendly funny down to earth trust worthy frank is the best and so is mike h and jenn r More

by Frank_cerbonecom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank cerbone
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Jul 03, 2021 -

Napoli Kia responded

Thank you for taking the time to share your feedback with us, Frank. We work hard to make sure our guests have an exceptional experience. We will share your comments with Frank and our service team, and we look forward to working with you again. Scott Haverl General Manager

July 02, 2021

Such a pleasant and efficient atmosphere. I was greeted seems like by everyone. Very nice! More

by LAJEANZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2021 -

Napoli Kia responded

We appreciate your business and our team looks forward to serving you again soon! Scott Haverl General Manager

July 01, 2021

Great place to buy, or service your Kia. We take both Kia here, very friendly and knowledgeable staff. More

by MICHELE.BARNES1026
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Napoli Kia responded

Thank you for choosing Napoli Kia, Michele. We appreciate your feedback and five-star rating. We're glad we were able to help, and we hope to see you again! Scott Haverl General Manager

July 01, 2021

Friendly, clean, interesting, affordable, accommodating. I would return to dealership More

by Mturiano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Napoli Kia responded

Thanks for sharing your thoughts about your experience with Napoli Kia. We appreciate your business and hope to see you again soon! Scott Haverl General Manager

July 01, 2021

Did not fix my gas cap door put properly. It still won’t open without prying it open. Jenn said it was working but it only works occasionally More

by DARLENEN55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Guarneri, jenn
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Jul 03, 2021 -

Napoli Kia responded

Hello Darlene, We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Scott Haverl General Manager

July 01, 2021

My experience was easy and fast! I was able to purchase my 2022 Kia the same day thanks to David! I highly recommend this dealership. More

by Asia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Dimatteo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Napoli Kia responded

Thank you for choosing Napoli Kia, your feedback and rating mean a lot to us. We're glad Dave and the team were able to help, and we hope to see you again! Scott Haverl General Manager

July 01, 2021

They office was quick, clean and efficient and the workers were friendly. More

by ANDREA TORRES-TRACY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2021 -

Napoli Kia responded

Thank you, Andrea, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Napoli Kia, we look forward to having you as one of our valued customers for many more years to come! Scott Haverl General Manager

July 01, 2021

I’m still waiting on my spare keys that I never got when I purchased the car.. More

by Oljusdio
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Napoli Kia responded

We're sorry to hear this and would like to see what we can do to resolve the issue. Would it be possible to have someone from our management team reach out to you directly to discuss? Thank you for your time, and hopefully we can get to the bottom of this. Scott Haverl General Manager

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