Napoli Kia

Flawless purchase Customer service is exceptional, sales and financing painless, this is my third Kia, 1) Rondo 75,000 miles, 2) Optima Hybrid, 98,000 miles and now Sor Customer service is exceptional, sales and financing painless, this is my third Kia, 1) Rondo 75,000 miles, 2) Optima Hybrid, 98,000 miles and now Sorento V6, AWD is my favorite to date , seamless power, solid construction, 3 rows of seating and best of all I am currently averaging 27 mpg, I have gotten it 31 mpg, I drive 23,000 miles in the average, cheers, John F Santa, Santa Fuel, Equipment Specialist More

Excellent Dave Dimattio was great to work with! I feel like he really went above and beyond for me to get me in a car I was really happy with! He made the proce Dave Dimattio was great to work with! I feel like he really went above and beyond for me to get me in a car I was really happy with! He made the process so much less stressful than I though it would be! Thanks Dave!!! You were awesome! More

Great experience! Helpful friendly service as soon as I walked through the door. Dave DiMatteo has been incredibly patient and attentive. I was looking for a very spe Helpful friendly service as soon as I walked through the door. Dave DiMatteo has been incredibly patient and attentive. I was looking for a very specific vehicle and price range, and he has given me the time needed to find the right one. A+ dealer and salesperson! Thanks Dave! More

So Happy David DiMatteo, Sales Consultant at Napoli Kia, took care of all my KIA needs. My Husband and I went in to buy two Kia Sportage'. I had called ahead David DiMatteo, Sales Consultant at Napoli Kia, took care of all my KIA needs. My Husband and I went in to buy two Kia Sportage'. I had called ahead a week to explain exactly what I wanted in a Sportage. They located my new Sportage and had it set in the Showroom for me when I arrived. Great Service !! Great Deal !! Great Everything !!! More

Best Customer Service and Best Prices in Connecticut The minute we walked in, we were greeted by all the staff and treated with the utmost respect. They asked what we were looking for and discussed our n The minute we walked in, we were greeted by all the staff and treated with the utmost respect. They asked what we were looking for and discussed our needs and budget. Napoli Indoor offered us many choices that fit our budget and our needs. We were never pressured to buy and they guided us through the process. They worked diligently for us and we purchased a high quality used that meets our needs and budget. I highly recommend this dealership to all my friends and family. More

GREAT Dealership! Walked in to simply test drive a new 2017 Kia Sportage since I'd be returning my Ford Escape in August and actually walked out a few hours later the p Walked in to simply test drive a new 2017 Kia Sportage since I'd be returning my Ford Escape in August and actually walked out a few hours later the proud owner of it! They were great from start to finish, even with DMV computer issues still happening! Everyone was very friendly and helpful. ? More

DON'T EVER BUY FROM HERE Let me begin, purchased car in August 2015 first day drove it home to hamden noticed a gasoline smell, opened hood fuel line was leaking at the fuel r Let me begin, purchased car in August 2015 first day drove it home to hamden noticed a gasoline smell, opened hood fuel line was leaking at the fuel rail and was 1/4 a tank of gas, found 1 tire to be plugged 3xs. Wiper blades fell off when on highway come to find out they weren't properly attached, February my water pump failed, 1 week later a coolant hose ruptured. After my 3rd full synthetic oil change my car reeks of burnin oil inside and out, when I step on the brake my radio cuts out and I lose my power steering and the service stabilitrak pops up. And the extended warranty, isn't worth the paper it's printed on. EVERY SINGLE CAR THEY HAVE IS GARBAGE!!! DO NOT BUY FROM HERE THEY ARE CROOKS!!!! More

great service My salesman was very down to earth and polite, I got exactly what I wanted also the finance person was so helpful and gave me valuable information I My salesman was very down to earth and polite, I got exactly what I wanted also the finance person was so helpful and gave me valuable information I knew nothing about regarding my credit and ways to improve it, I was very pleased More

HORRIBLE DO NOT TAKE YOUR CAR HERE FOR SERVICE! I bought my 2009 Honda Civic to Napoli about 3 years ago. One day while going into work my car started to over DO NOT TAKE YOUR CAR HERE FOR SERVICE! I bought my 2009 Honda Civic to Napoli about 3 years ago. One day while going into work my car started to over heat. I bought it to MY mechanic located in Stamford CT. After my mechanic looked at it he told me my car had been in an obvious accident in the past and the radiator and A/C compressor was completely shot and I was lucky my car wasn't a complete goner. My mechanic estimated the cost for repairs to be $1,200.00! I called Napoli and discussed my dilemma with them. They told me to bring my car up to Milford and they would fix it for me and keep the cost "way below" the estimate I had gotten and also look to see if there was any warranty still available on my car. I left work early to drive up to Milford in rush hour traffic on I-95, my husband also left work early to follow me just in case my car broke down. Thankfully I made it up there ok. After looking at my car the guys at Napoli confirmed the problems with my car and told me what the cost of the repairs would be. Well, Napoli DID NOT keep the cost "way below" my original estimate from my mechanic. In fact Napoli charged me only $1.54 less then what my mechanic in Stamford would have charged me (it was insulting to say the least.) Actually bringing my car up to Napoli cost me MORE money and more headaches because both me and my husband had to leave work early (losing hours), on top of the cost of gas to get up there and the traffic I had to sit in. I was disappointed with the service I was receiving and I called Napoli to speak with a manager to discuss my disappointment. The manager was unavailable so I left messages for the manager and I also wrote an e-mail detailing my experience with Napoli...I did not get a response or a call back. Talk about great customer service! To make matters MUCH worse, 2 days after getting my car back I was driving home from work on I-95 and my car completely stopped accelerating and would not go above 10mph. I was so upset! I called Napoli and told them what happened and they told me to bring my car back up to them. I live in Stamford and my car would not accelerate above 10mph, I do not know how they wanted me to drive my car back up there. After literally crying to the manager about my situation and explaining my disappointment with how everything was being handled he agreed to pay for a tow truck to get my car back up to Milford but he was sure to tell me how "expensive this would be for Napoli!" Once again, great customer service (insert sarcasm!) The 2nd repair Napoli did cost me over $600!!! Please keep in mind all of this happened 2 weeks before Christmas! The total cost of repairs for my car came to about $2k!!!! My car was purchased from Napoli 3 years ago and only has 52,000 miles on it (at the time of purchase I had 45,000 miles on it.) I barely drive my car except for back and forth to work. There is no reason why my car should have all these issues, unless it was in a previous accident that I was unaware of. Napoli swears they did a CarFax report on my car and it came back with no previous accidents listed. That does not mean my car was never in a car accident, it simply means that IF it was in an accident no one reported it. Oh, it gets better people! About a week ago I was driving home from work and my check engine light came on and sputtering while my foot is on the brake. Needless to say I will NOT be taking my car back to Napoli (ever again!) I will be bringing it to my mechanic to check why the engine light just came on, I will also have my mechanic check all the work that Napoli has done on my car because to be 100% honest I do not trust this place at all! I will never buy a car from there again and I will never take a car there for service either. I have never experienced such horrible customer service in my life and I most certainly have never dealt with a more incompetent group of mechanics. Do yourself a favor and DO NOT go to Napoli for anything, they are not there to help their customers. Save yourself the headaches and money that Napoli WILL cause you! More

Great sales and service team I bought a used honda pilot the sales guy was great and worked with me on every concern I had. A month later the alternator had gone and they repaired I bought a used honda pilot the sales guy was great and worked with me on every concern I had. A month later the alternator had gone and they repaired it asap.. like I said a great team.. More