Napleton's Volkswagen of Sanford

Great. Jon made sure me and my wife got the best deal and took care of us letting us know about our issue and even though our vehicle was out of warranty, Jon made sure me and my wife got the best deal and took care of us letting us know about our issue and even though our vehicle was out of warranty, that VW would still cover it being it was a known problem. Appreciate the honesty - most dealers would have told us we're screwed and made us pay 100%, but he went to bat for us - super dude and honest seller - my wife's vehicle issues have gone away now - many thanks! More

Great job to the staff not sure why they would get rated lower I did take the time to read the recent 1 star and simply if your not ready to buy same day seems like the deal wasn’t finalized. You snooze you lower I did take the time to read the recent 1 star and simply if your not ready to buy same day seems like the deal wasn’t finalized. You snooze you loose. Very impressed at the professionalism of the staff here had fun smiled and laughed More

Avoid at All Costs If I could give this dealership zero stars, I would. We drove over an hour multiple times, first to see and test drive and then to sign paperwork, for a car we were assured was ours zero stars, I would. We drove over an hour multiple times, first to see and test drive and then to sign paperwork, for a car we were assured was ours, only to be met with complete incompetence and outright dishonesty. After signing, we were told that we could fund the downpayment in the morning since it was late at night by the time everything was said and done. We also weren't able to see the vehicle as they claimed it was in service for a pre-sale inspection. The next morning, we attempted multiple times to contact the dealership to fund the down payment, but they completely ignored our dozens of calls, texts, and messages left with reception. Despite our efforts to finalize the deal, we finally received a call two days later that the car was in transit to Chicago - they sold the car out from under us. This dealership wasted our time, misled us, and showed zero integrity. If you value your time and money, go anywhere else. If you must go here, I would avoid Berkay Kalkan (Sales), Jonathan Melendez, Muhammad, and Omar (Management). More

I had my VW Jetta serviced here for a job I couldn’t do at home. From start to finish, it was one of the best dealership experiences I’ve had. at home. From start to finish, it was one of the best dealership experiences I’ve had. More

Excellent service, Customer service made me feel at home. Definitely recommend. Never thought I would love in a Volkswagen until I got to Sanford! They got some options! Definitely recommend. Never thought I would love in a Volkswagen until I got to Sanford! They got some options! More

Very good experience with sales. Would recommend. Referred many friends. And even different family members. Would recommend. Referred many friends. And even different family members. More

I had an incredible experience at this dealership. Oscar was my salesperson and assisted me with a new lease on a 2024 Tiguan. Jonathan the sales manager put the deal together, and Denis the general m Oscar was my salesperson and assisted me with a new lease on a 2024 Tiguan. Jonathan the sales manager put the deal together, and Denis the general manager congratulated me on my purchase. Brando in finance made all of the paperwork a seamless process. These guys are like family. I felt like I’ve known them my entire life. The reviews speak for themselves. Do not hesitate to take your business to Napleton’s VW of Sanford, you won’t be disappointed. More

Although I did not buy a car here Jessy was amazing. She went above and beyond to help my cousin find a car that fits her needs. She was understanding and not pushy she explained everything and helped m She went above and beyond to help my cousin find a car that fits her needs. She was understanding and not pushy she explained everything and helped my cousin figure out that it just wasn't the right vehicle for her. I have never heard of this from a salesperson as they are always pushy. We did decided to continue car shopping but I will def recommend anyone looking for a car here ask for Jessy. More

As always, courteous, prompt and kept me up to speed on the progress of the service work. She is commendable at her job. the progress of the service work. She is commendable at her job. More

Provides good sales information during purchase as well as good service for vehicle over last 3 years. as good service for vehicle over last 3 years. More