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Napleton's Volkswagen of Sanford

Sanford, FL

4.3
512 Reviews
Napleton's Volkswagen of Sanford has been proudly serving Volkswagen owners for over 24 years. We have a second location in Orlando one mile east of Alafaya Trail on Hwy 50. When you visit our showroom, you will notice a unique atmosphere unlike a typical car dealership. Our Certified Sales Consultants will demonstrate the vehicles, assist with your finance needs and personally deliver the VW for you. We do not have a separate finance department to sell you unnecessary insurance, equipment or alter your finance or lease terms. Please allow us to give you the best Volkswagen experience possible. We look forward to meeting you! The Napleton Volkswagen Family
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4175 S Orlando Dr

Sanford, FL

32773

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Showing 512 reviews

September 27, 2025

I want to take a moment to highly commend a gentleman at Napleton's VW at Sanford Florida, Denis Mukic (GM) We recently purchased a car from this dealership, and oue experience was nothing short of excell More

by amerasmar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis Mukic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Irby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2025 -

Napleton's Volkswagen of Sanford responded

Hi Amerasmar, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

September 24, 2025

A pleasure to speak with, seems confident about the info on vehicles, costumer service was great and his attitude was great More

by Oso21
Recommend Dealer
Yes
Employees Worked With
Stefan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2025 -

Napleton's Volkswagen of Sanford responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 18, 2025

Car I inquired about was sold, they showed me a car that they said was 25000 kept me waiting for almost an hour and next thing ai know they present me with a 35k sales price, no EV tax credit which was disc More

by jimmycampbell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eddie Jinadu
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2025

Always great service when I come here will Miss Roxy although I know Jonathan and Jacob are phenomenal. I will always recommend Sanford service! More

by IdaDelarosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Fiermonti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roxane Jones
Sep 07, 2025 -

Napleton's Volkswagen of Sanford responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 24, 2025

Roxy in service is always amazing and Ms. Felicia really helped out receipts getting my warranty information after being transferred around and around. I really appreciate these 2 Woman it’s More

by sporter41083
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felicia and Roxy , Roxane Jones
Aug 26, 2025 -

Napleton's Volkswagen of Sanford responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2025

Roxy and Felicia are the reason why people like me can have some confidence with dealing with dealerships. Roxy in service is always amazing and recently last week I had an issue trying to get finance on More

by sporter41083
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felicia Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felicia Cordova , Roxane Jones
Aug 26, 2025 -

Napleton's Volkswagen of Sanford responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 20, 2025

As I sit here in the waiting area I want to express that buying a car from this dealership has been the worst experience of my life. From day one, they used manipulative sales tactics. I came in wanting to More

by Shealyntaylor1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Derrick Lowery
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2025 -

Napleton's Volkswagen of Sanford responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Napleton's Volkswagen of Sanford, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (407) 365-9005 to discuss ways we can better serve you in the future.

July 27, 2025

Drove to see a car advertised on their website after no response from the sales team after 2 days. The car was great, but they tried to force me to pay for nearly $3000 in non-negotiable zero value ad-on More

by jchagnon
Purchase Time
Recommend Dealer
No
Employees Worked With
Slimy Usedcarsalesman
Jul 30, 2025 -

Napleton's Volkswagen of Sanford responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (407) 365-9005 when you have a chance. Thank you, and we look forward to hearing from you.

May 28, 2025

Don't come to this dealership if you want great customer service. Bad communication, presenting me a buyer's order with ~$3,000 in add ons, and the sales manager does not seem to care about making a deal. H More

by No_Thanks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jonathan
May 30, 2025 -

Napleton's Volkswagen of Sanford responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Here at Napleton's Volkswagen of Sanford, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (407) 365-9005 to discuss ways we can better serve you in the future.

May 23, 2025

Horrible customer service salesman was rude and disrespectful I had to threaten harassment for him to stop contacting me. Car that I was suppose to see was sold the day before and they tried to sh More

by Kjman7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mauro
Jul 09, 2025 -

Napleton's Volkswagen of Sanford responded

Thank you for sharing your feedback with us. Even though some time has passed, we want you to know that your experience still matters. We're sorry to hear things didn't go as expected, and we truly regret any frustration caused. If there's ever an opportunity to make things right or assist you further, we're here and happy to help.

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