Napleton's Volkswagen of Sanford

I worked with Felicia Cordova to obtain some paperwork from two years ago and she went above and beyond in tracking it all down. Shout out to Ariel for helping also. I can't say enough good things about F from two years ago and she went above and beyond in tracking it all down. Shout out to Ariel for helping also. I can't say enough good things about Felicia as she was very communicative and stayed on top of my issue to see it until the end. Thank you, Felicia !!! More

I purchased a used Murano here (2021 with only 8400 miles). We noted a chip in the paint and several scratches. Unlike dealerships in the past, they offered to take care of it for me. I have had great miles). We noted a chip in the paint and several scratches. Unlike dealerships in the past, they offered to take care of it for me. I have had great communication with the team (Big Red aka Michael and Felicia)! They made special arrangements for the vehicle to be done on my schedule and always do what they say they will! More

I had an excellent experience at Sanford Volkswagen of Orlando! Michael, the salesman, Ben, the finance manager and Felicia really made my experience at this dealership. Awesome! Thank you guys and Orlando! Michael, the salesman, Ben, the finance manager and Felicia really made my experience at this dealership. Awesome! Thank you guys and have a great holiday! George Murphy! More

Felicia is awesome! Great customer service as she truly cares and follows through w/ what was requested! Thank you and more power to you and Napleton! Great customer service as she truly cares and follows through w/ what was requested! Thank you and more power to you and Napleton! More

I had such a great experience with Felicia,she went above and beyond helping me with paperwork I needed, thank you, what a wonderful experience. and beyond helping me with paperwork I needed, thank you, what a wonderful experience. More

I was honestly skeptical about buying a car from this dealership until I met Jericho. He was awesome to work with! He welcomed us with a warm smile and was eager to help us. He went out of his way to sho dealership until I met Jericho. He was awesome to work with! He welcomed us with a warm smile and was eager to help us. He went out of his way to show me different features of the car and got me the best deal he could. I even left my license there and he so graciously drove out to me and hand delivered it. Ask for Jericho the next time you are looking to buy from this dealership. He is truly a gem! More

Felicia was amazing and so professional. She took her time to explained in details and solve our issue. Great personality! She took her time to explained in details and solve our issue. Great personality! More

Felicia Cordova the customer service manager contacted us. She was able to resolve our issues and Napleton’s is refunding the money we paid for protection services that were added to our contract with us. She was able to resolve our issues and Napleton’s is refunding the money we paid for protection services that were added to our contract without our knowledge or agreement. She is ordering the missing cover on the lever that controls the seat and this will be installed for us when the part is received. We are very happy with the service she has personally provided . We love the vehicle we purchased. It is in great condition More

Worked with JT on our original purchase and he was great! There was a little but of the classic dealership negotiation with management, but JT himself was awesome from start to finish. Due to moving to a There was a little but of the classic dealership negotiation with management, but JT himself was awesome from start to finish. Due to moving to a new State, we had trouble with registering since we bought our car recently. We have been working with Felicia Cordova to get it sorted out and she's been amazing. Definitely has gone above and beyond. Despite the pains of red tape and getting several documents from the dealer, Felicia has been great to work with and has really helped us out! More