Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,603 reviews
December 15, 2019
Great Salesman Joe Williams helped me get the car I wanted and the price range I was happy in. This is the 3rd car I purchase/lease from this dealer and I would retu Joe Williams helped me get the car I wanted and the price range I was happy in. This is the 3rd car I purchase/lease from this dealer and I would return again. More
by Proman
Employees Worked With
Joe Williams
December 14, 2019
Goran is one of the best and if you’re not choosing him when buying/leasing a car then you’ve got the wrong guy! Rest assured he will definitely take care of you all whilst being transparent and straightfo when buying/leasing a car then you’ve got the wrong guy! Rest assured he will definitely take care of you all whilst being transparent and straightforward More
by EA1993
Employees Worked With
Goran Milidrag
December 14, 2019
Zee and Brian Anderson were great. They were helpful, friendly and patient with us as we decided on a vehicle and payment plan. We would recommend them and the dealership friendly and patient with us as we decided on a vehicle and payment plan. We would recommend them and the dealership More
by lppiatek
December 14, 2019
5 Star Service with Nizar Assria Nizar was very friendly and extremely educational. He knew every last detail about the car I was interested in and purchased. He was NOT pushy as mos Nizar was very friendly and extremely educational. He knew every last detail about the car I was interested in and purchased. He was NOT pushy as most car salesman are and made my husband and I feel very comfortable. He made the process quick and easy and even convinced me to ring the gong to celebrate! Thanks Nizar!!! More
by aehamzeie
Employees Worked With
Nizar Assria
December 13, 2019
I just had my breaks done and Goran was extremely helpful in setting up the appointment and answering all of my questions. Mike in services did an amazing job. So professional and efficient. His team really in setting up the appointment and answering all of my questions. Mike in services did an amazing job. So professional and efficient. His team really did a great job on my car. I look forward to working with them again. Thank you for excellent customer service ! More
by JelenaL
Employees Worked With
Goran Milidrag
December 13, 2019
I walked in for service today not expecting to purchase a vehicle but after meeting Zee she convinced me to get a brand new 2020 sonata. I love my new car. My experience with napleton was great. Everyone sh vehicle but after meeting Zee she convinced me to get a brand new 2020 sonata. I love my new car. My experience with napleton was great. Everyone should go get a new car and ask for Zee. She will get you the best price. More
by Stan713
Employees Worked With
Zee
December 12, 2019
Came into Napleton Hyundai today, with a very challenging situation and was greeted by Faris. Faris did everything he could to help us out and get out of the horrible spot we were in with our prior deal and situation and was greeted by Faris. Faris did everything he could to help us out and get out of the horrible spot we were in with our prior deal and he succeeded. I couldn't have asked for better customer service and help. Faris was awesome and I'm glad we were able to make the deal! More
by leslie2124
Employees Worked With
Faris I.
December 10, 2019
Excellent service and very professional Top notch service and very professional.a great dealership to buy from and very friendly staff and service.very curious and very acomidating!!!very sa Top notch service and very professional.a great dealership to buy from and very friendly staff and service.very curious and very acomidating!!!very satisfied customer!!! More
by Leffly81
Employees Worked With
Other Employees :
Nizar Assria, Aneisha Landrum, Keayana Gaona, Belsie Solis
December 10, 2019
Kostas was extremely helpful. I came in for service and ended up buying a new car. He worked greatly with me. He went back and forth several times with finance to get the deal done. ended up buying a new car. He worked greatly with me. He went back and forth several times with finance to get the deal done. More
by soconnor6282
Employees Worked With
Kostas Kourpas
