Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,584 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,584 reviews
December 04, 2019
Worked with john schultz, very friendly knowledgeable, and patient, we will be sending everyone we know looking for a car to see john and napleton valley hyundai and patient, we will be sending everyone we know looking for a car to see john and napleton valley hyundai More
by Cwill93
Employees Worked With
John Schultz
December 03, 2019
Good price. Great trade-in value. A bit of a mixed experience at first but I ended up with a great deal on both the vehicle I wanted and the trade-in. Big thanks to Jordan and Luke for A bit of a mixed experience at first but I ended up with a great deal on both the vehicle I wanted and the trade-in. Big thanks to Jordan and Luke for answering all my questions. More
by Keithc12
December 02, 2019
Easy car shopping experience Nazir make our car shopping experience super easy. He was very professional and easy to work with. He listened to us and got us the best possible Nazir make our car shopping experience super easy. He was very professional and easy to work with. He listened to us and got us the best possible deal on new Senta Fe. More
by Aga B
Employees Worked With
Nizar Assria
November 30, 2019
We needed an affordable lease due to and accident. I am very pleased with the deal I got. Nizar was able to get me some numbers this morning and then I came back with my wife after shopping at other pl I am very pleased with the deal I got. Nizar was able to get me some numbers this morning and then I came back with my wife after shopping at other places. More
by Michaelstock257
Employees Worked With
Finance lady was very good too. I forget her name but she is from Texas. , Nizar Assria
November 30, 2019
All you need is to find the right salesman! I went in for a certified preowned SUV, and the first guy I ran into was new and clearly felt the need to be pushier on the sale. I went in the next d I went in for a certified preowned SUV, and the first guy I ran into was new and clearly felt the need to be pushier on the sale. I went in the next day and met Nizar! Nizar is the salesman and employee that every car shopper dreams of finding. Extremely knowledgeable, honest, realistic, approachable, supportive, and motivated without pressuring the customer. He completely accommodated me needing one day to get my things in order and was consistently kind, honest, and helpful throughout the process. It always helps to have someone who doesn’t have the front of a classic salesman, and that is exactly what he provided. If anyone I know is in the market for a car, especially a Hyundai, I will be absolutely sure to send them to Nizar. Kind, funny, and an overall fantastic guy to work with who understands how not-fun car shopping can be, and finds ways to make it better for everyone involved! Can not recommend him enough! Also a shout out to his manager Oli, who was equally fantastic and accommodating with knowledge and humility at the forefront. More
by Lex W
Employees Worked With
Oli Ponce, Nizar Assria
November 29, 2019
I bought my first new car from here and I'd say I'll be a customer for life. The customer service is excellent and the sales staff go above and beyond to help their customers. I worked with Ryan H and he not customer for life. The customer service is excellent and the sales staff go above and beyond to help their customers. I worked with Ryan H and he not only helped me find something I love but something I can comfortably afford. I would recommend him to anyone looking for the pinnacle of a friendly, knowledgeable, and competent salesman. More
by Isabella P
Employees Worked With
November 25, 2019
Awesome attitude friendly knows what he’s doing awesome job . We will return and tell other people. About this sales person. And Napleton’s valley Hyundai job . We will return and tell other people. About this sales person. And Napleton’s valley Hyundai More
by msanmiguel
Employees Worked With
Dion Allen
November 23, 2019
Great Experience! This was a great buying experience. All of our questions were answered everyone was very helpful. Pretty much a stress free time. I would definitely This was a great buying experience. All of our questions were answered everyone was very helpful. Pretty much a stress free time. I would definitely recommend this dealership. More
by Danm
Employees Worked With
Nizar Assria
November 23, 2019
Wonderful! Nizar Assria was wonderful to work with. He kept us very satisfied. Would definitely recommend. We will be returning in December to purchase a car fo Nizar Assria was wonderful to work with. He kept us very satisfied. Would definitely recommend. We will be returning in December to purchase a car for my son. More
by Lisa Gonzalez
Employees Worked With
Nizar Assria
November 23, 2019
Satisfied Consumer Great Service, highly recommend friends and family. Good Atmosphere never uncomfortable feeling. Would come back again. Happy with the with the servic Great Service, highly recommend friends and family. Good Atmosphere never uncomfortable feeling. Would come back again. Happy with the with the service and vehicle. Thank you More
by Andyg630
Employees Worked With
Nizar Assria
