Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,603 reviews
December 24, 2019
Merry Christmas to me Nizar worked well with me to get me the car I wanted with the financial arrangement that suited me. Great experience. Merry Christmas to all. Nizar worked well with me to get me the car I wanted with the financial arrangement that suited me. Great experience. Merry Christmas to all. More
by Eagles52
December 23, 2019
Great car purchase . Nisar is very friendly and knowledgable. I bought 4 cars form here and nisar provided the best experience. 5 stars all around . Nisar is very friendly and knowledgable. I bought 4 cars form here and nisar provided the best experience. 5 stars all around More
by rod319
December 23, 2019
Awesome Car Experience Niza did a great job A+++. I was shopping for months and he provided the best service and price. Will buy from him again. Thank toy Niza did a great job A+++. I was shopping for months and he provided the best service and price. Will buy from him again. Thank toy More
by Nanabeth1
December 21, 2019
Nizar Is the best and most friendly salesman. Easy to work with without being pushy to get a sale. Understandable and sincere. It was a homey feeling and Ni Is the best and most friendly salesman. Easy to work with without being pushy to get a sale. Understandable and sincere. It was a homey feeling and Nizar was very informative and knowledgeable. More
by jessica.babulic2
Employees Worked With
Nizar Assria
December 20, 2019
My salesman was great, but the experience after that left a lot to be desired. It was a corporate purchase that involved a deposit to make the deal followed by the balance of payment once our company cut the a lot to be desired. It was a corporate purchase that involved a deposit to make the deal followed by the balance of payment once our company cut the check, when we’d trade in our old car and take delivery of the new one. I’ve been negotiating on corporate vehicle purchases for years, and this is the first dealer that wanted to keep our trade-in until we returned to take delivery. What’s more, on the day of delivery the dealership needed to source evidence of another car under ownership at our company that could quality for $500 of the deal, as that turned out to be a competitive rebate from Hyundai — something we were never told during negotiations. Great salesman, but not so much on the rest of the process. More
by kemays
Employees Worked With
Ferris (salesman, 5 stars)
December 20, 2019
Bizarre was an excellent sales person and helped me get into a car and out of a bad situation. I would recommend him very comfortable experience. into a car and out of a bad situation. I would recommend him very comfortable experience. More
by Kflagg1310
Employees Worked With
Nizar Assria
December 18, 2019
Car purchase I went to Napleton's Valley Hyundai just to look around and see what Hyundai's are about one of those days and no intention of buying .I met with Jord I went to Napleton's Valley Hyundai just to look around and see what Hyundai's are about one of those days and no intention of buying .I met with Jordan Kabranov who was very patient with me even though I told him I am not buying he still he took his time to treat me the same as I told him that I am buying a car and that worked for him , because I ended up buying that same day. Thank you Jordan for proving me wrong about my previous experiences with dealerships (I really don't like going to dealerships). More
by galata23
Employees Worked With
December 15, 2019
They did their job I probably pick the wrong time to go after a long morning, but overall they worked with me and were very convincing. Pricing and warranties are unbea I probably pick the wrong time to go after a long morning, but overall they worked with me and were very convincing. Pricing and warranties are unbeatable! Will recommend the dealership. More
by JMM
Employees Worked With
Nizar Assria
December 15, 2019
I had a Great experience Micheal was wonderful , funny and really professional . He make sure that we were happy at the end thanks again everyone was really nice great experience . And I get approve with. and really professional . He make sure that we were happy at the end thanks again everyone was really nice great experience . And I get approve with. A not to good credit thanks again More
by sandymarcelin
Employees Worked With
michael cummings
