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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
January 13, 2020
Nizar was very helpful and fast. Made it simple. We were able to show up and pickup the car we looked up online quick and he didn’t waste any time. Thanks. able to show up and pickup the car we looked up online quick and he didn’t waste any time. Thanks. More
by aaron
Employees Worked With
Nizar Assria
January 13, 2020
Very nice dealership and everyone is polite. Wonderful salesman’s. Nizar did a great job. He was transparent and answered all my questions in a timely fashion. He made the process very easy. salesman’s. Nizar did a great job. He was transparent and answered all my questions in a timely fashion. He made the process very easy. More
by Ampace
Employees Worked With
Other Employees :
Nizar Assria, Aneisha Landrum, Keayana Gaona, Derek Urban, Belsie Solis
January 12, 2020
Mr. Joe Williams at Napleton’s Valley Hyundai in Aurora, IL was an extremely helpful, knowledgeable, and reliable salesperson. He was also flexible when my needs changed. IL was an extremely helpful, knowledgeable, and reliable salesperson. He was also flexible when my needs changed. More
by sunnyfloridian
Employees Worked With
Joe Williams
January 10, 2020
Goran was super helpful and made my first ever car buying experience so nice! I was really nervous coming in, but he made sure I felt right at home and went home in a car you could tell he felt good about an experience so nice! I was really nervous coming in, but he made sure I felt right at home and went home in a car you could tell he felt good about and was right for me. More
by aamccannon97
Employees Worked With
Goran Milidrag
January 04, 2020
Faris was very helpful in our purchase of the Palisade. He is honest, and was willing to work with us to get a great deal. He is honest, and was willing to work with us to get a great deal. More
by Palisadenew
January 04, 2020
Used car I purchased a used Buick. When we took the car for a test drive the inside was filthy (razor blade in the cup holder) I was told that the dealership j I purchased a used Buick. When we took the car for a test drive the inside was filthy (razor blade in the cup holder) I was told that the dealership just received the car a few days ago and they did not have time to detail the car. i put down a deposit left car with dealership to detail the car and do maintenance on car to make the car presentable. When I return the car was quickly vacuumed and oil changed. The dash board was so filthy U had to wash your hands if you touch the dashboard the air filter looked as if it was original one in there and the battery needed to be charged. I was handed three key fob only one worked. I understand that the car is used but if you are going to sell a car make sure that it is presentable to the consumer before offer it for sell. A little time spent inspecting the car would have made my purchase more enjoyable More
by Redrazor78
Employees Worked With
Nizar Assria
January 04, 2020
Just got my Honda Civic from them on NYE. Mike is amazing!! Definitely if you’re looking to buy a car mike is your guy. No xx and very helpful! I absolutely love my car. :) amazing!! Definitely if you’re looking to buy a car mike is your guy. No xx and very helpful! I absolutely love my car. :) More
by kbaby310
Employees Worked With
michael cummings
January 03, 2020
Brian and Ryan were the best! Fun, factual, and very down to earth. Made us feel at home and the experience was great. Thank you Brian and Ryan! Dynamic duo. Love my truck😊 to earth. Made us feel at home and the experience was great. Thank you Brian and Ryan! Dynamic duo. Love my truck😊 More
by Laura Inman
January 02, 2020
Had an amazing experience with Kostas and Oli! The service and deal were awesome! They earned my loyalty!! Love my 2020 Santa Fe!!! This is my second Hyundai and this experience exceeded my expectatio service and deal were awesome! They earned my loyalty!! Love my 2020 Santa Fe!!! This is my second Hyundai and this experience exceeded my expectations! More
by spoz1
Employees Worked With
Kostas Kourpas
January 02, 2020
Knowledgeable and friendly Michael was knowledgeable, friendly, and responsive. He helped us understand our options and what made sense for our family. We love our new car alrea Michael was knowledgeable, friendly, and responsive. He helped us understand our options and what made sense for our family. We love our new car already! More
by sharo8234
Employees Worked With
michael cummings
