Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,713 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,713 reviews
August 24, 2025
Stephanie helped me purchase a brand new 2026 Palisade ! She and Mark did an excellent job and made it easy and smooth for me and my wife. 10/10 She and Mark did an excellent job and made it easy and smooth for me and my wife. 10/10 More
by Lulek7r@yahoo.com
Employees Worked With
Stephanie Ferrer
August 23, 2025
Thank you Taylor for your kindness and for the rest of the staff that helped. My mother and I get an incredible deal on a vehicle , I'm so grateful . I recommend this place to everyone they will help you the staff that helped. My mother and I get an incredible deal on a vehicle , I'm so grateful . I recommend this place to everyone they will help you get a good deal on a vehicle . More
by Nickelnj
August 19, 2025
4 Unsuccessful Repairs to Dashboard/Back Up Camera Issues - Contacted Hyundai Corp Consumer Affairs - Slow to Respond / Dealership offered low buy back Plus upsell of another model. Service offered a free a - Contacted Hyundai Corp Consumer Affairs - Slow to Respond / Dealership offered low buy back Plus upsell of another model. Service offered a free air filter for the inconvenience of 4 visits without a successful repair. Buyer Beware!! New Car Purchase 2025 Tucson Hybrid - Stay with Toyota/Honda More
by d.omalley
Employees Worked With
August 17, 2025
We were looking for a car to replace our previous car that died. We had a car in mind and met with Dion. Great rep! Answered all our questions and was able to get us the exact car we were looking for dow that died. We had a car in mind and met with Dion. Great rep! Answered all our questions and was able to get us the exact car we were looking for down to the color we were interested in. Got all the add ons we we're looking for too. Plus the whole process took maybe 1.5 hours max. Last time I bought a car, from a separate dealership, I swear we were there for 5 plus hours. Great experience. More
by cbellomo811
Employees Worked With
Dion Allen
August 09, 2025
I had interest in a used car. Manager, Dan, gave me his business card and reached out to me once. I left several messages for him to call me. I never received a call back. The sal Manager, Dan, gave me his business card and reached out to me once. I left several messages for him to call me. I never received a call back. The sales rep called me a few times; however I wished to speak with the sales manager. Needless to say I never received a call from him. There loss, I bought a car days later at a much more responsive dealership who valued future customers. More
by Kramer2876
Employees Worked With
Dan and Dion
August 09, 2025
Had a great experience here! ! I highly recommend working with Stephanie!! The process was easy and everything was well explained. The service was great as well. ! I highly recommend working with Stephanie!! The process was easy and everything was well explained. The service was great as well. More
by janae
Employees Worked With
Stephanie
July 31, 2025
I was called in for an B1 service. that i was told I had two left on my warranty and no end date was mentioned. When I arrived they hurried to sell me the B1 service for $139.00 and tw that i was told I had two left on my warranty and no end date was mentioned. When I arrived they hurried to sell me the B1 service for $139.00 and two of them fkr $200.00. The service at Valley Hyundai has been nothing but underhanded to say the least from the initial sale of the car, bad tires, and they somehow my interest rate got changed from 4.x% to 6.5%. I wouldn't recommend Ed Napleton's Valley Hyundai to anyone. They lied about the sales transaction, the tires they changed, and the B1 service. They are nothing but professional fishermen that lure you end. I will never do business with any Ed Napleton "Valley Hyundai" or otherwise. I put this out there...if you ever get that "feeling", trust your gut. More
by shamsiddiq
Employees Worked With
July 25, 2025
Dion Allen was wonderful to work with. Professional and knowledgeable - 10 out of 10. Highly recommended. Professional and knowledgeable - 10 out of 10. Highly recommended. More
by Janene
