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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
June 01, 2020
Never have I ever... felt so disgusted, devalued and disrespected while making a large purchase! I honestly had to take a day before writing this review, as I did not want to meet ignorance with ignoran disrespected while making a large purchase! I honestly had to take a day before writing this review, as I did not want to meet ignorance with ignorance. Before I explain what went wrong, I’d like to share everything that was right... 1. Jon Smith was an amazing sales man and such a true gentleman! He was the main reason I didn’t walk away, he was understanding and supportive every step of the way. 2. Al, General Manager: I thank you for your understanding and respect. I also appreciate you for addressing the issue immediately. 3. Bryan (Finance Director) and Brian (Sales Manager) were both great as well and truly put my mind at ease after dealing with the madness and disrespect. Now let me share the problem that I was faced it while spending MY hard earned and honest money to purchase a new vehicle. After working with Jon and having a great experience, his supervisor Jason Anderson (pictured below) came over to “finalize” the deal and instantly I was met with what I felt was pure racism, hatred & blatant disrespect. Jason made comments to me like “I’m doing you a favor (I’m spending my money, you aren’t doing me a favor sir!), you need to jump on this deal (as if this same “deal” does not exist in any other dealership), I’m surprised you were even approved with so many open loans (check my income again, I provided my pay stubs)”. Additionally, I was told that my personal check was not acceptable for my down payment and they were going to have a porter take me to the bank to get a cashiers check. I have purchased several cars in the last twenty years (on average I purchase a new car every 3 years) and I have never in life been treated like this! However, in spite of how I felt I still made the purchase because I refused to let Jason’s ignorance have any power or authority over me and my decision to purchase the vehicle that I wanted! I’d like to just say this in closing... Jason Anderson, you were clearly breastfed racism at your mother’s bosom as you came at me with your pathological DNA! In the words of Coretta Scott-King “Hate is too great a burden to bear. It injures the hater more than it injuries the hated.” Even in your apology you were disrespectful! No one deserves to be disrespected, you don’t have a right! The next time you make the conscience decision to be disrespectful my advice to you is as follows; Don’t be sorry, be careful! More
by T. Hill
May 27, 2020
This is my third car from this dealership. (A third Elantra too) Absolutely love them. Thank you Goran! You’re the best! Will definitely be back next time too Elantra too) Absolutely love them. Thank you Goran! You’re the best! Will definitely be back next time too More
by Kcalla3
Employees Worked With
Goran Milidrag
May 25, 2020
I love this dealership. I have leased 2 new vehicles through them and always have them perform my service as well. The salesmen, especially Faris are outstanding and the finance advisor, Brian, couldn’t through them and always have them perform my service as well. The salesmen, especially Faris are outstanding and the finance advisor, Brian, couldn’t be nicer. The service team is always accommodating and on top of all maintenance issues. I previously also had my 2016 Sonata that I purchase in Elmhurst, were I used to live, serviced here as well. Cannot day enough good things about this dealership! :) More
by Cyndy Collis
May 23, 2020
Great service! Goran was great to work with. He made the process smooth and easy. I got a great deal and I love my new car! I will definitely come back to Napletons Goran was great to work with. He made the process smooth and easy. I got a great deal and I love my new car! I will definitely come back to Napletons Valley Hyundai again! More
by Chri
Employees Worked With
Goran Milidrag
May 23, 2020
Love my new Tucson. When we came in we wanted a pre-owned SUV. Thought we would save some money. Jose was great at explaining that if we took advantage of getting 0% it would be a better choice and get a new SUV. Thought we would save some money. Jose was great at explaining that if we took advantage of getting 0% it would be a better choice and get a new SUV. Jose treated us like family and loved working with him. Patient and honest. I highly recommend coming to see Jose. More
by Normaw72
Employees Worked With
Jose serrano
May 22, 2020
Goran was extremely helpful and worked to get our lease deal done! We were very happy with the customer service. Thanks to Ismail for all his support! We plan to refer two friends to Goran and Napleton’s deal done! We were very happy with the customer service. Thanks to Ismail for all his support! We plan to refer two friends to Goran and Napleton’s Valley! More
by Karen
Employees Worked With
Goran Milidrag
May 21, 2020
Great experience working with Jose!! Took a couple visits because i could not make up my mind on what equipment and color scheme I wanted in my Palisade. Jose Helped me explain all the di Took a couple visits because i could not make up my mind on what equipment and color scheme I wanted in my Palisade. Jose Helped me explain all the different trim levels and advantages of each. I appreciate his patience and he made it a blast to work with. I definitely recommend everyone come see Jose. More
by k.dev
Employees Worked With
Jose Serrano
May 19, 2020
Faris ihmeidan My sales rep at Napelton Hyundai honored my family with polite diligent and comprehensive work ethic as we viewed and tested multiple vehicles prior to a purchase of a 2019 Tucson. He w my family with polite diligent and comprehensive work ethic as we viewed and tested multiple vehicles prior to a purchase of a 2019 Tucson. He was quite attentive and did not pressure us into a purchase. He did a wonderful job.He followed up on all questions we had via text and phone calls immediately Thank you Farris More
by smk60564
Employees Worked With
Faris ihmeidan
May 18, 2020
We went to check out a mini van that we saw online. Upon arrival the employees and sales staff at the Napleton in Aurora were very accommodating and eager to show us what they had available. Faris did a gre arrival the employees and sales staff at the Napleton in Aurora were very accommodating and eager to show us what they had available. Faris did a great job addressing our concerns and questions. We did buy a Chrysler Pacifica and would definitely go back and buy another car from Faris!!! More
by quinn8526
Employees Worked With
Faris
May 18, 2020
I recently purchased my Elantra from Napleton Hyundai and Belsie was my sales rep she was very helpful, as a first time buyer I had no idea what to expect and she made the whole process very smooth and I’m s Belsie was my sales rep she was very helpful, as a first time buyer I had no idea what to expect and she made the whole process very smooth and I’m super happy with my new Elantra More
by Jazzy
Employees Worked With
Belsie Solis
