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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
June 14, 2020
Great people and great deals. I bought my Elantra few days ago from Jordan -excellent customer service and very respectful. I was contacted few days later from him to check on me and make sure I was abl days ago from Jordan -excellent customer service and very respectful. I was contacted few days later from him to check on me and make sure I was able to work with everything in my car. More
by Lis
Employees Worked With
June 10, 2020
Erik sold us our car and was very helpful. He was very friendly, professional, and time-efficient! He also helped us get a great deal on the car. friendly, professional, and time-efficient! He also helped us get a great deal on the car. More
by Natalie
Employees Worked With
ERIK VANDERBERG
June 10, 2020
Very nice and friendly. Worked with us very well, and helped out a lot. Made sure we were satisfied with out perches, and made sure everything was done right. helped out a lot. Made sure we were satisfied with out perches, and made sure everything was done right. More
by Amaya
Employees Worked With
ERIK VANDERBERG
June 05, 2020
I had a wonderful experience at NVH iwas able to get a great car at a price I could afford. Ryan in sales was very nice a nd attentive great car at a price I could afford. Ryan in sales was very nice a nd attentive More
by lnaylor330
Employees Worked With
June 05, 2020
Faris sold us our third Hyundai and was very professional. We highly recommend this dealership and have bought 3 cars from here in the last decade. professional. We highly recommend this dealership and have bought 3 cars from here in the last decade. More
by amy.foxhallp
June 04, 2020
Great experience working with Jose!!! My wife and I had a great experience with Jose. He helped us find the right Palisade for our family. Made sure it checked off all our needs and wants My wife and I had a great experience with Jose. He helped us find the right Palisade for our family. Made sure it checked off all our needs and wants on our list. Since we usually buy a vehicle every ten years, he was awesome at showing us all the new technology and safety features on these new vehicle. He took care of us from the first Hi til the last good bye. Truly a great experience with Jose. More
by shim
Employees Worked With
Jose Serrano
June 04, 2020
Faris was awesome. Worked hard for us! Love our new car. We were able to get a car we wanted for a fair price. Thanks! We were able to get a car we wanted for a fair price. Thanks! More
by loriburke88
June 04, 2020
Goran was very polite, friendly, and professional. Deborah Campbell worked with us to get the best financing on our vehicle. I highly recommend this dealership! Deborah Campbell worked with us to get the best financing on our vehicle. I highly recommend this dealership! More
by Kheimer
Employees Worked With
Deborah Campbell 5 stars, Goran Milidrag
June 02, 2020
Best. Experience. Ever! Those would have to be the best words I can describe Napletons Hyundai, to start! I started looking for a car a couple months ago, first visit I was matched with Faris, who is ABSOL words I can describe Napletons Hyundai, to start! I started looking for a car a couple months ago, first visit I was matched with Faris, who is ABSOLUTELYYYYYY wonderful! He has been there since the beginning all the way until the end as a result of me getting my new car!!!! He worked tirelessly to make sure to get me thee BEST deal he could, along with making sure it was within my financial budget (and he was working a semi miracle with me!) he checked up on me during the time he was finding the car I wanted, letting me know he didn’t forget about me and he was seeing what he could do! He truly did care about how I was doing and making sure if I needed ANYTHING!! and let me tell you, I am not the easiest woman to please when it comes to buying a car, SUPER picky about them lol he was an ABSOLUTE champ and did it w grace! Lol I am forever grateful for his patience, persistence, professionalism and caring nature!! He made this process 10000x easier and had since the first time I walked in the door! This man truly works miracles - it definitely showed in how many call/request to work with him!!! I will FOREVER buy ALL cars through him from now on- I honestly couldn’t say enough about Faris!!!! If you want thee BESTTTTT go and see him today- the man can work miracles!!!!!!! More
by C.stefanski01
Employees Worked With
Faris Ihmeidan
June 02, 2020
Satisfied Customer Went here today to look at a car that I found on the internet. Our salesman was Erik Vanderberg. He is new to the company but you would not know it Went here today to look at a car that I found on the internet. Our salesman was Erik Vanderberg. He is new to the company but you would not know it by the way that he was able to answer all of our questions. He walked us through the entire purchasing process. We never felt hurried or rushed. After taking the initial vehicle out for a test drive, we decided that this is not what we hated. This did not bother Erik, he asked us what exactly we were looking for and what type of driving that we did (highway or in town). Erik was able to show us several different cars. I found one that I absolutely love. There was no pressure sale's tactics. While finance was taking care of everything, he sat there and talked to us like we were friends. He was a total advocate for us the entire process. I would highly recommend Erik if you are looking for a vehicle. Thank you Erik Denise and Virgil More
by lioncub115
Employees Worked With
Erik Vanderberg
