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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
June 29, 2020
Difficult buying experience Bought an Elantra new from Napletons a few years ago, had a great experience. Tried to buy a used SantaFe but too many surcharges added that should n Bought an Elantra new from Napletons a few years ago, had a great experience. Tried to buy a used SantaFe but too many surcharges added that should not be on a used car. Sales had the expectation on a 1 year old Hyundai that the customer would have to spend $795 for a "certification" process in order to get the remainder of the manufacturers warranty or the vehicle would be sold "as-is". No other dealer does this and it set the tone for the rest of the process. More
by Aetheros
Employees Worked With
Adrian, Faris Ihmeidan
June 29, 2020
Bought our 2020 Santa Fe- great deal on our new car. Worked with Erik- great experience, not a pushy salesman, listened, would buy from him again. Worked with Erik- great experience, not a pushy salesman, listened, would buy from him again. More
by Lud05
Employees Worked With
ERIK VANDERBERG
June 29, 2020
I am beyond pleased with the service I received at Napleton Valley Hyundai. I Walked in doubtful however walked out blessed thanks to Faris Ihmeidan. He was beyond patient, he displayed great customer Napleton Valley Hyundai. I Walked in doubtful however walked out blessed thanks to Faris Ihmeidan. He was beyond patient, he displayed great customer service, explained everything in detail, and had great time management ( never made me feel rushed). His technical knowledge helped ease my concerns at hand. Big thanks to Debbie as well. She was so friendly and precise with all the paperwork that was presented. Thank you making me feel apart of the Hyundai family, I absolutely LOVE my car!! Thank you Mariam Calhoun More
by Mariamscott92
Employees Worked With
Debbie , Faris Ihmeidan
June 28, 2020
Napleton Valley helped my Wife and I find the car of our dreams. We had the pleasure of working with Erik who worked more like an Representative Agent than a Salesman. He worked patiently with us on everyth dreams. We had the pleasure of working with Erik who worked more like an Representative Agent than a Salesman. He worked patiently with us on everything we were looking for in a car, and helped us find the best deal no other dealership could match. No pushy salesman here; as they treat you like they are buying a car with you. Highly recommend you work with Erik and the Napoleon Valley Hyundai. More
by craigmerzz
Employees Worked With
ERIK VANDERBERG
June 27, 2020
Great experience, highly recommend coming here! Had the chance to work with Goran who made sure we felt comfortable and making the right decision for our family! chance to work with Goran who made sure we felt comfortable and making the right decision for our family! More
by Nikib413
Employees Worked With
Goran Milidrag
June 27, 2020
I worked with Jose. He was super helpful, informative, and extremely professional. I was very impressed with my experience and recommend Jose as a go-to salesman! Thank you! and extremely professional. I was very impressed with my experience and recommend Jose as a go-to salesman! Thank you! More
by MollyB
Employees Worked With
Jose Serrano
June 26, 2020
Glad I came to see the Hyundai’s here. I met Jose and he was very kind and very knowledgeable on the vehicles. Listed my must haves and found the exact car for me. They allowed me to take vehicle home for m was very kind and very knowledgeable on the vehicles. Listed my must haves and found the exact car for me. They allowed me to take vehicle home for my wife to see and everything . Loved the experience here. I recommend Jose More
by Shya.shah85
Employees Worked With
Jose serrano
June 26, 2020
Finally got me my dream car, thanks Jose Came in after two years, house had given me advice to better understand how getting a better credit score could help me upgrade later. Glad I met hi Came in after two years, house had given me advice to better understand how getting a better credit score could help me upgrade later. Glad I met him and took his advice, now I'm in my dodge charger rt. I appreciate him taking the time and explaining my options and helping me along the way. More
by MGreen93
Employees Worked With
Jose serrano
June 26, 2020
Belsie was great! She helped me on my 2020 Hyundai Tucson purchase & was amazing! She was sooo patient and made sure I was happy with my purchase! purchase & was amazing! She was sooo patient and made sure I was happy with my purchase! More
by Lorjoh
Employees Worked With
Belsie Solis
June 25, 2020
Very professional group. They know their products well and are very informative. They have followed up with me several times to be sure that I am happy with my new vehicle. and are very informative. They have followed up with me several times to be sure that I am happy with my new vehicle. More
by KenstrideKen
