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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
July 09, 2020
We were treated very well!!Faris was FANTASTIC!!We got We were treated very well!! Faris was FANTASTIC!! We got a fair deal and still have substantial warranty left on a certified Elantra! I’ll be back! We were treated very well!! Faris was FANTASTIC!! We got a fair deal and still have substantial warranty left on a certified Elantra! I’ll be back! More
by K-man
July 09, 2020
Such an amazing environment. Ryan was very helpful with me on purchasing my first car. I definitely recommend him again. Staff was nice and friendly. me on purchasing my first car. I definitely recommend him again. Staff was nice and friendly. More
by Youngkaylaprod
Employees Worked With
July 07, 2020
Great service! Did not sugarcoat things; very straight forward, transparent, but kind. Thank you Cesar and Faris for your awesome work and all your help! forward, transparent, but kind. Thank you Cesar and Faris for your awesome work and all your help! More
by Karina
Employees Worked With
Cesar Martinez , Faris Ihmeidan
July 06, 2020
Really liked the customer service. Very helpful and informative. They worked with me on finding the best car to fit me and my family’s needs. informative. They worked with me on finding the best car to fit me and my family’s needs. More
by andreapalmer8082
July 05, 2020
Buyer Beware This is about Hyundai Motor Finance vs. the Dealership - No one willing to help to resolve. Please help! Loyal customer Hyundai owner to date (a This is about Hyundai Motor Finance vs. the Dealership - No one willing to help to resolve. Please help! Loyal customer Hyundai owner to date (as this was my 7th purchase of a Hyundai vehicle, currently own 3, but this may be my last), I have a sizeable credit balance (>$1,000) on my car loan account after paying the loan off over 4 months ago with Hyundai Motor Finance (HMF) even after contacting both HMF and Hyundai Corporate US. Even after contacting and/or attempting to contact HMF over 50 times, I have no confidence this balance owed to me will be refunding any time soon. When calling HMF customer service directly, I either get a message that they are too busy at this time and informed to “please call back again at a later time,” or customer service tells me that this is a payment department issue and the only way to inquire about the issue is through email to their own internal department and to date, they have not received a response. This has been going on for months even after being told that the response time is typically 3-5 business days and that there is nothing more they can do than to continue to send the payment department additional emails to inquire on the status. I have been told that the credit balance refund should be an automated process to refund any credit balance to me and they do not understand why there is an issue. Then I tried to contact Hyundai Corporate US to see what they could do to help with the situation. I am told that since HMF is separate from Corporate and even though they are a related organization within their corporate structure, there is nothing they can do to help me even after I requested them to contact HMF on my behalf as I was willing to provide them with all my loan information – WOW. No one will step up to the plate to help with resolution. Times are tough with COVID-19 right now and I could certainly use the money, but one seems to care. Hence – buyer beware as Hyundai internal processes are broken, their customer service team members have little concern in helping to bring resolution to an ongoing issue or to go out of “normal” processes to help you resolve the situation. I find it amazing that HMF customer service cannot pick up the phone to contact another internal department (customer service claims that they do not have a phone number for the payment department) when their standard internal process is not working. I even contact the original selling dealer finance department manager to see if he could assist in any way, but while they said they would attempt, I have never received a response from them as to whether they had any success – so here I continue to wait for my money. Wish me luck with my ongoing attempts to resolve. Tom K More
by tkijo
Employees Worked With
Bryan Waggoner - Finance Mgr, Goran Milidrag
July 03, 2020
Faris and Cease were phenomenal they were quick & respectful. Great guys I would send friends here. Thanks my sons first car! Thank you so much respectful. Great guys I would send friends here. Thanks my sons first car! Thank you so much More
by Mfelix7
Employees Worked With
Caesar Martinez, Faris Ihmeidan
July 02, 2020
My experience at Napleton Valley Hyundai was Amazing, great customer service. I worked with Faris Ihmeidan, he was nothing but attentive and very Helpful. He actually took time to explain everything in great customer service. I worked with Faris Ihmeidan, he was nothing but attentive and very Helpful. He actually took time to explain everything in detail and listened to all my concerns.Not only did I purchase a car, so did two other family members.The whole staff overall was great, they surpassed all my expectations( special thanks to Debbie). Will Definitely recommend. Thank you More
by Scottleeann1
Employees Worked With
Debbie, Faris Ihmeidan
July 02, 2020
Greatest Car Purchase Experience In My Life! On June 30 I purchased a Santa Fe SE LAWD and it was the greatest car purchase experience of my life! Napletons Hyundai team is totally committed to d On June 30 I purchased a Santa Fe SE LAWD and it was the greatest car purchase experience of my life! Napletons Hyundai team is totally committed to delivering the highest quality vehicle at the best price. Within minutes of meeting Goran Milidrag I saw he was knowledgeable, professional and patient in answering my questions. He even parked the Santa Fe SEL next to my 2011 Santa Fe SE so I could see the SEL design just appeared larger. Goran and Jason were helpful in determining pricing and financing, and done hassle free! They found me the perfect car at the perfect price. Goran’s goal was to make me 100% happy – and he did! I highly recommend Napletons Hyundai and Goran Milidrag as the Sales Consultant to assist you in finding the perfect car for you! More
by Carol
Employees Worked With
Jason, Goran Milidrag
July 02, 2020
Awful Service We've been loyal Napelton Customers for years and took our vehicle in for an oil change. Waited over 2 hours and then they told me that it took the lo We've been loyal Napelton Customers for years and took our vehicle in for an oil change. Waited over 2 hours and then they told me that it took the longest to wash my car, I walk out and my car wasn't even washed. I'll be going elsewhere. More
by Nicolerenzetti
Employees Worked With
NA
