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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
July 18, 2020
The dealership is well maintained and the staff was very friendly. Faris was a great salesman and respectful of my time and budget. While shopping for a vehicle for my daughter, both were very important. friendly. Faris was a great salesman and respectful of my time and budget. While shopping for a vehicle for my daughter, both were very important. More
by princessn67
Employees Worked With
Faris Ihmeidan
July 15, 2020
Dion Allen was amazing at providing fast and efficient service when buying my last car. He was knowledgeable and friendly. The dealership was welcoming and clean. Overall I got a really nice car at a g service when buying my last car. He was knowledgeable and friendly. The dealership was welcoming and clean. Overall I got a really nice car at a good price, but my overall experience was amazing from start to finish! More
by Lexat24
Employees Worked With
Dion Allen
July 14, 2020
Jon Smith is the best salesman the dealership has to offer! Genuine and knowledgeable! My first car and he was so patient and kind! He even brought us lunch!!!! Customer Service is unmatched here! offer! Genuine and knowledgeable! My first car and he was so patient and kind! He even brought us lunch!!!! Customer Service is unmatched here! More
by emilystaples11
Employees Worked With
Jon Smith
July 14, 2020
We just purchased a car from Napleton and can say it was a rather pleasant experience. This is not always the case! What really stuck me was everyone seemed to enjoy working there and so friendly with each a rather pleasant experience. This is not always the case! What really stuck me was everyone seemed to enjoy working there and so friendly with each other. Our salesperson, Dion Allen was so great to work with and had such a can do attitude. Made sure every detail was covered and taken care of. Would definitely go back! More
by MP
Employees Worked With
Dion Allen
July 13, 2020
Great salesmen great friend and very knowledgeable work ethics. I’ve bought two cars from Ryan and he’s always helped me to leave a happy customer. ethics. I’ve bought two cars from Ryan and he’s always helped me to leave a happy customer. More
by Kourtland_r
Employees Worked With
July 13, 2020
Faris is super awesome with his awesomeness!!! Customer service is great too. Met all the managers and they are so cool! Second time buying a car from this man. I referred most my friends and family. I lov service is great too. Met all the managers and they are so cool! Second time buying a car from this man. I referred most my friends and family. I love my Hyundai!! Best car ever. More
by Fatinarivera708
Employees Worked With
Other Employees :
Aneisha Landrum, Keayana Gaona, Faris Ihmeidan
July 10, 2020
My experience at Napleton was the best I’ve ever had. My salesman Ryan and Finance manager Brian were exceptional! I couldn’t have asked for a better experience and I’ll be recommending them to my friends a salesman Ryan and Finance manager Brian were exceptional! I couldn’t have asked for a better experience and I’ll be recommending them to my friends as well! Thank you both! More
by Melloyelo1985
July 10, 2020
Good except for one of the employee - Ismail My review is divided into two parts. First for Ryan Hammonds who provided a 5 star+ excellent service. He did everything to make the experience ple My review is divided into two parts. First for Ryan Hammonds who provided a 5 star+ excellent service. He did everything to make the experience pleasant and was very helpful in all aspects.He went the extra mile and helped me transfer things from my old to new car,got my new car to service area as it was raining heavily. He even called and checked after couple of days. Second I would like to give a 1 star or maybe close to 0 star for Ismail. Did not keep any of his words and made all empty promises/assurances when I visited for the first time, was kind of rude and indifferent at the time of buying and made me pay extra for a miss from Napleton's side. More
by ss_new
Employees Worked With
July 10, 2020
Faris was great and super personable! He hooked me up with a good deal while being considerate of my budget. I'm very happy with my purchase, thank you!! with a good deal while being considerate of my budget. I'm very happy with my purchase, thank you!! More
by brh131010
Employees Worked With
Faris Ihmeidan
July 09, 2020
Faris was outstanding. Kept me involved during the whole process. I would recommend this dealership to my friends and family. I bought an Audi Q5 and the deal was fair. process. I would recommend this dealership to my friends and family. I bought an Audi Q5 and the deal was fair. More
by gm2
