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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
September 18, 2020
Love my new car! Great sales staff! Friendly and knowledgeable. Thank you Goran for getting me the car I always wanted! Will be back in the future! knowledgeable. Thank you Goran for getting me the car I always wanted! Will be back in the future! More
by MD
Employees Worked With
Goran Milidrag
September 18, 2020
Great dealership. Excellent service from sale to finance. Professional and friendly. I would recommend Napleton’s Valley Hyundai to any one in the market for a vehicle. Professional and friendly. I would recommend Napleton’s Valley Hyundai to any one in the market for a vehicle. More
by Martha
Employees Worked With
Goran Milidrag
September 18, 2020
I would highly recommend Napleton Valley Hyundai dealership. I Worked with Jason and Jose throughout the process; they were very helpful in explaining all the details and were very informative. I go dealership. I Worked with Jason and Jose throughout the process; they were very helpful in explaining all the details and were very informative. I got a really good deal on my new Palisade and they made sure im happy with the purchase. Ive been to many hyundai dealership over the years and this is the best one out there. Jason will make sure to workout a a good deal to make you a lifelong customer. Kashif More
by K.ishaque1
Employees Worked With
Jason, jose
September 11, 2020
Perfect experience to deal with.bought 2nd hyundai in over one year for family. Aftersale service is also recommended. We met an excellent dealer(Goran). over one year for family. Aftersale service is also recommended. We met an excellent dealer(Goran). More
by nyinyihan
Employees Worked With
Goran Milidrag
September 11, 2020
Came to look at preowned vehicles for my daughter. Needed to stay within budget and vehicle needed to be good and dependable. Jose did a great job of finding the right car and making sure it was ready for us to stay within budget and vehicle needed to be good and dependable. Jose did a great job of finding the right car and making sure it was ready for us. easy and great experience. We will be back soon for another car for our younger daughter. More
by osemikin1
Employees Worked With
jose serrano, samuel adam
September 11, 2020
What a pleasant experience from beginning to end. Came in to see the Palisade in person. Was greeted by a fellow bears fan, Jose. He helped me find the right one and showed me all the features I wanted. Defi to see the Palisade in person. Was greeted by a fellow bears fan, Jose. He helped me find the right one and showed me all the features I wanted. Definitely recommend everyone to come see Jose. He treats you like family and explains everything with no xx. More
by CarlG
Employees Worked With
Jose Serrano, debra
September 06, 2020
Very pleasant experience purchasing a used vehicle. Friendly and helpful staff who were able to assist with my financing needs. Goran was exceptional and answered all of my questions. Will definitely g Friendly and helpful staff who were able to assist with my financing needs. Goran was exceptional and answered all of my questions. Will definitely go back when it’s time to purchase my next car. More
by Greg
Employees Worked With
Goran Milidrag
September 05, 2020
I am so disappointed in the service, the “worse dealership experience I ever visited.” I brought my car in for an oil change today and was very disappointed in the time it took to get it done and s dealership experience I ever visited.” I brought my car in for an oil change today and was very disappointed in the time it took to get it done and service I received. My appointment was at 11:40am and by the time I received my car it was after 3 pm. According to the guy in charge, all the guys were at lunch and will get to it when they finish it. He said, your appointment was at lunch time- I took the appointment that was given to me, I didn’t ask for it. The entire experience was awful, I felt like I was being held hostage. To top it all off, when I received my car back it was so dirty, my car was actually clean when I took it there, not sure what they did to it- so much for their complimentary car wash. I had to take it in to a car wash since there was mud on the hood and the back window. The hood looks like there are scratches on it. The waiting area was not cleaned at all the entire time I was waiting there. I wouldn’t recommend this dealership to anyone. I will be adding comments to Yelp and where ever I can.. More
by Maryam
Employees Worked With
Other Employees :
Goran Milidrag, Steve Cree, Benjamin Marlowe, Jackie Noack, Dion Allen, Belsie Solis, Kostas Kourpas, Aldo Rodriguez, ERIK VANDERBERG
September 04, 2020
I bought my vehicle in June. It's now September and I am still unable to drive it. I came from Iowa to buy this car, knowing the process would be tricky, but due to lack of communication, it was delayed. Y still unable to drive it. I came from Iowa to buy this car, knowing the process would be tricky, but due to lack of communication, it was delayed. Yousef was great and put up with a lot from the sales department. They did not communicate with him at all. So when they lost the loan check and my second payment for the extended warranty, they didn't say anything. I waited. I thought it had gotten lost in the mail. So, I called, told them I would cancel it and order a new one. (I would later find out they had it the whole time and didn't tell me.) The same day I sent the new one out along with a second check for the warranty, I received the old one with notes, saying I missed a spot to sign. Later I would find out they were incorrect about where to sign. They never told me what they did with the first loan and warranty checks. They did not contact me when they needed more information, because they "didn't want to bother me." The delivery took entirely too long and didn't show up until midnight (a month after I was supposed to finally see my new car). The guy nearly crashed my car, not knowing he hadn't put the parking break on. The car is missing parts. Covers on seatbelts, covers for tow hooks, and has marker all over the headliner. It was not like that when I viewed the vehicle. I purchased an extended warranty, and I have yet to see any paperwork on it or how to continue paying it. Not like I can drive it anyway. I'm still waiting for my title, registration and plates. The temporary pass expired before I even received my vehicle. I've attempted contacting the sales department, title/registration department, and even the general manager to have my issues resolved. They have offered nothing in return for the poor service and delays. Just reassurance that it will be fixed soon. If I could, I would sell the car back. More
by Sharon
September 04, 2020
Came in to trade in a sedan for a used SUV; worked with Brian Njogu who recommended that we lease instead of buy, given our requests. So happy that we took his advice and walked away with a 2020 Hyundai Tu Brian Njogu who recommended that we lease instead of buy, given our requests. So happy that we took his advice and walked away with a 2020 Hyundai Tuscon that we LOVE. Though Brian was new at the time, he was personable, helpful and transparent. Our vehicle didn't have floor mats when we took it home but Brian was incredibly responsive to our texts and got us taken care of with brand new mats. We felt very taken care of both times in the sales center. The whole process of purchasing the vehicle ended up taking quite a long time (5.5 hours) but overall was a very positive experience. More
by loriterrell8
Employees Worked With
Brian Njogu
