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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
December 12, 2020
Joe Williams made mine and my sons experience absolutely flawless. Him and his team went above and beyond to make sure we were completely taken care of. Thanks Joe Williams and Brian Anderson and Rick Cunni flawless. Him and his team went above and beyond to make sure we were completely taken care of. Thanks Joe Williams and Brian Anderson and Rick Cunningham More
by Melissa M
December 05, 2020
Great dealership and an amazing staff. Goran did a great job getting us the best deal and a perfect car for the family. Thank you and we will see you in the future! job getting us the best deal and a perfect car for the family. Thank you and we will see you in the future! More
by DAbest
Employees Worked With
Goran Milidrag
December 05, 2020
We had a great experience this time when buying a car. Goran M. was super helpful and knowledgeable about the products and services. Really worked with us to get us what we needed. Car buying is usually Goran M. was super helpful and knowledgeable about the products and services. Really worked with us to get us what we needed. Car buying is usually tiresome, at least a half-day experience, but this time it was reasonably quick and satisfying. More
by SlavaMiki
Employees Worked With
Goran Milidrag
December 04, 2020
Our sales associate Jordan was outstanding . He was so attentive to our needs and concerns. He got us into a better equipped vehicle at a lower interest rate. So it was overall a win win attentive to our needs and concerns. He got us into a better equipped vehicle at a lower interest rate. So it was overall a win win More
by pay
Employees Worked With
November 29, 2020
John G. Did a fantastic job taking care of us felt comfortable and no pressure. Explained everything thoroughly. Great experience purchasing our 2021 Palisade.Thank you! comfortable and no pressure. Explained everything thoroughly. Great experience purchasing our 2021 Palisade.Thank you! More
by Nancyleon21
Employees Worked With
John G.
November 27, 2020
Matt Cecil was our sales rep. He was courteous and polite and very helpful. Made my experience of purchasing my new car a good one. I would recommend him. and very helpful. Made my experience of purchasing my new car a good one. I would recommend him. More
by Suebaker9939
Employees Worked With
Matthew
November 27, 2020
Goran did a fantastic job in providing an excellent car buying experience. He was very personable and did a great job in explaining the various features in 2021 Elantra. I would highly recommend Goran and buying experience. He was very personable and did a great job in explaining the various features in 2021 Elantra. I would highly recommend Goran and Napleton Valley Hyundai for anyone looking to buy a car! More
by MW
Employees Worked With
Goran Milidrag
November 21, 2020
Ryan and Hyundai really welcomed us in, they were patience and understanding and answered all of our questions. They really took all the hassle and intimidation out of our car buying, I will never bu patience and understanding and answered all of our questions. They really took all the hassle and intimidation out of our car buying, I will never buy another car anywhere else other than valley Hyundai. More
by Osintopher
Employees Worked With
November 14, 2020
Definitely a much better experience trading in my car with Joe Williams than last year when I came to trade in my Focus. Appreciated his patience and laid back personality. with Joe Williams than last year when I came to trade in my Focus. Appreciated his patience and laid back personality. More
by mrdz421
Employees Worked With
Joe Williams
November 14, 2020
Thank you so much to Goran for finding the most perfect cars for myself and my family. Goran was extremely helpful, knowledgeable, and a great person to work with when making a huge purchase! He made the p cars for myself and my family. Goran was extremely helpful, knowledgeable, and a great person to work with when making a huge purchase! He made the process easy and smooth sailing. He made myself and my family feel welcome and constantly checks in to make sure all of our cars are still running smoothly and we are still happy with our purchase. We will definitely be going back to Napleton's Valley Hyundai for cars in the future! More
by k_daly
