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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
December 28, 2020
We went there looking at the Palisade Limited and had the wonderful pleasure of working with Stephanie Long. She was professional and knowledgeable and a pleasure to work with. She is a ‘No Pressure’ sales p wonderful pleasure of working with Stephanie Long. She was professional and knowledgeable and a pleasure to work with. She is a ‘No Pressure’ sales professional and expedited our purchase quickly and painlessly. If you’re looking for a Hyundai stop by Napleton and ask for Stephanie. More
by Scott B
Employees Worked With
Stephanie Long
December 22, 2020
I haven’t purchased a new car in many years and I was apprehensive about coming into a dealership. From the minute I walked in the door, Joe Williams exceeded my expectations. He was patient, knowledgeab apprehensive about coming into a dealership. From the minute I walked in the door, Joe Williams exceeded my expectations. He was patient, knowledgeable, and I immediately trusted his guidance. He was able to get me financed with better terms than I expected for the exact car that I had been shopping for. I love my car and I know that the experience could not have been better. Joe is one of a kind! More
by jerome.harper
December 20, 2020
Joe Williams at Napleton’s valley Hyundai just made my Christmas very special with a new car. He has excellent customer service if your looking for a new car I would definitely recommend him. Christmas very special with a new car. He has excellent customer service if your looking for a new car I would definitely recommend him. More
by Grego_414
Employees Worked With
Joe Williams
December 19, 2020
Napleton’s Valley Hyundai prides itself on giving you the no hassle/pressure experience. They want to treat you like family. Goran achieves this experience with his customers to highest degree. He is persona no hassle/pressure experience. They want to treat you like family. Goran achieves this experience with his customers to highest degree. He is personable, wise, willing to listen, great at problem solving and supporting his customers in any way he can. My family and I have been working with Goran for years and have leased or bought at least 8 different Hyundai’s from him. He truly is family and will do everything he can for you. Thank you Goran, you truly are the best! More
by GebbieCoffee
Employees Worked With
Goran Milidrag
December 19, 2020
Just purchased a 2020 Sonata from Yousef and Adrian and had the absolute best experience I’ve ever had at a dealer. They went above and beyond to make the best deal for me and help me get out of a crappy s had the absolute best experience I’ve ever had at a dealer. They went above and beyond to make the best deal for me and help me get out of a crappy situation. Bryan in their finance department was excellent as well, and made it a point to explain everything in terms that made sense and didn’t pressure me into any extraneous add-one. This is my third car bought from this dealership and I can honestly say they have the best sales team in the area. No pressure, just honest human interaction without the runs around. I will be buying from them for years to come. More
by yellowsonata
Employees Worked With
Adrian Parenti, Yousef Hasan
December 18, 2020
My husband and I came to Napletons to purchase a new vehicle for myself and were approached by Mr. Joe Williams, and we have been so impressed by him! Joe Williams has a laid back personality, is very e vehicle for myself and were approached by Mr. Joe Williams, and we have been so impressed by him! Joe Williams has a laid back personality, is very easy to talk with, and did not pressure us into buying but rather took the time to make sure we got exactly what we wanted. I highly recommend going to Joe Williams for your next purchase! More
by Kimberlymonk_08
Employees Worked With
Joe Williams
December 17, 2020
Me and my wife purchased a new Hyundai Elantra for our son. It's his first car so we were nervous,but Jordan was extremely helpful and nice made the process very easy. son. It's his first car so we were nervous,but Jordan was extremely helpful and nice made the process very easy. More
by Proud Dad
Employees Worked With
December 17, 2020
This is my 6th Hyundai I purchased from Jordan Kabranov and never fails - great service. I also recommend more than a few friends and family as well and they ended with Hyundai’s in their drive ways. and never fails - great service. I also recommend more than a few friends and family as well and they ended with Hyundai’s in their drive ways. More
by James M
December 12, 2020
Matt was super helpful and made the process a lot easier than my first experience at a different dealership. He got me a great deal and I’ll be back next time I’m in the market! than my first experience at a different dealership. He got me a great deal and I’ll be back next time I’m in the market! More
by Scgobeli
Employees Worked With
Matt Cecil
