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Napleton's Valley Hyundai

Aurora, IL

4.6
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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4333 Ogden Ave.

Aurora, IL

60504

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Showing 2,603 reviews

January 24, 2021

Goran is a great salesman. Very professional and no pressures. He found me a car that I love that was within my budget and actually a terrific deal and buy. I feel he went over and beyond for me, the b More

by Happygirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Milidrag
Jan 26, 2021 -

Napleton's Valley Hyundai responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!

January 22, 2021

I was really impressed with Julian and all of the questions that he answered- because I had many! He went out of his way to look for the type of vehicle that I wanted, accommodated me according to m More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Lozano
Jan 25, 2021 -

Napleton's Valley Hyundai responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 22, 2021

José is the best!!! From the time he greeted me to the time we said bye, total respect and enthusiasm. He knew my situation was tough but that did not let him stop him. He pushed and made it happen on my More

by Mnewman89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José serrano
Jan 25, 2021 -

Napleton's Valley Hyundai responded

Hello, thank you so much for your feedback! Jose will be very happy to hear about your kind words and high star rating!

January 16, 2021

Goran did a great job showing us Hyundai cars. He was very knowledgeable and made sure all of our questions were answers. Love our new car and we will recommend him to friends and family. More

by Baz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Milidrag
Jan 18, 2021 -

Napleton's Valley Hyundai responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 15, 2021

I had one of the most wonderful car buying experiences. Joe Williams was courteous, friendly, knowledgeable and very professional. Great customer service and attention offered. More

by msdedra1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Williams
Jan 17, 2021 -

Napleton's Valley Hyundai responded

Hi, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 12, 2021

Selina was wonderful and very helpful in the process of buying our new car. We were able to find the model and trim off the car we were shopping for. More

by hC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Selina Espinal
Jan 14, 2021 -

Napleton's Valley Hyundai responded

Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels!

January 11, 2021

Joe Williams is an exceptional salesperson I believe a job should fit like a glove in a hand and that's what you get from Joe a job that fits I will recommend him to family members and Friends More

by runaround4719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Williams
Jan 13, 2021 -

Napleton's Valley Hyundai responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels.

December 31, 2020

Joe Williams was excellent and helped me get a great deal. I highly recommend you coming and see Joe to get you a great deal. More

by Goodthing310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Williams
Jan 04, 2021 -

Napleton's Valley Hyundai responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

December 29, 2020

Salesman Joe Williams was knowledgeable, friendly and went above and beyond to get a deal that could work for me. Great experience would recommend to a friend! More

by sdhelwig
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Williams
Dec 30, 2020 -

Napleton's Valley Hyundai responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

December 28, 2020

I have been a new car customer of Hyundai since 2000. I have purchased 3 Elantras and a Santa Fe, and all my sales experiences have all been good. The problem I have is with the poor service approach Nap More

by Well served
Customer Service
Recommend Dealer
No
Employees Worked With
Dion Allen
Dec 30, 2020 -

Napleton's Valley Hyundai responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (630) 851-2500 and we will do our best to make this better.

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