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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
April 23, 2021
David and his team were top-notch. Gave the best offer that I wasn't able to resist and bought a brand new Sonata that I absolutely love it. The whole team is just exceptional at their work and are best i that I wasn't able to resist and bought a brand new Sonata that I absolutely love it. The whole team is just exceptional at their work and are best in town to buy a car. More
by Darshil Patel
Employees Worked With
David Chmura
April 19, 2021
Dealt with Joe Williams here, and he treated me like family. Very respectful, humorous and can see the huge smile on his face through the mask! Love my new 2021 Palisade and can't wait to send more busi family. Very respectful, humorous and can see the huge smile on his face through the mask! Love my new 2021 Palisade and can't wait to send more business their way! Remember ask for Joe More
by HotIce2
Employees Worked With
Joe Williams
April 11, 2021
We had our 2013 Hyundai Sonata Hybrid in for hybrid warning system issues. Our service advisor Sam Zayed was very helpful in all facets of the diagnostic and recommended repair process. We found Sam warning system issues. Our service advisor Sam Zayed was very helpful in all facets of the diagnostic and recommended repair process. We found Sam to be communicative, patient with us and customer focused. He has been helpful on numerous visits in the past for our vehicles, and my wife was pleased when learning that Sam would be handling this visit for us as well. He's always been a pleasure to work with for us. Dan Cushing Naperville, IL March 2021 More
by Dan C.
Employees Worked With
Sam Zayed
April 08, 2021
Napleton's Valley Hyundai and Product Specialist JORDAN KABRANOV are awesome!!! Jordan and General Manager Al Abbas provided me with the best experience I ever had buying a vehicle in the 36 years I have b KABRANOV are awesome!!! Jordan and General Manager Al Abbas provided me with the best experience I ever had buying a vehicle in the 36 years I have been in the market! I was able to get a vehicle that met all my needs at an exceptionally fair price. There vehicle's are very highly rated on Edmund's and KBB! I highly recommend Napleton's Valley Hyundai!!! More
by Moga.renovations
March 29, 2021
I am completely frustrated with Napleton's Valley Hyundai. The sales process was poorly executed, leaving me feeling like I was taken advantage of and rushed through the process. I have reached out Hyundai. The sales process was poorly executed, leaving me feeling like I was taken advantage of and rushed through the process. I have reached out to the dealership 4 times trying to get account information and an address for making monthly payments from their Finance department. No one was ever available to take my call and none of my messages were returned. I then contacted customer service at Hyundai Finance USA however, they could not help me nor accept my payment because they have yet to receive anything from the dealership regarding my lease. I was instructed to return to the dealership and ask them to process my lease in order to create my account and make payment. I don't feel that anyone should have to jump through this many hoops or beg a business to process a sale and accept payment. This is my first and last experience as a Hyundai customer. More
by TA
Employees Worked With
Spenser Caudill, Jason Anderson
March 22, 2021
The sales specialist Selena was outstanding! Very personable who took the time to make sure my experience awesome. I would highly recommend this dealership. A+ personable who took the time to make sure my experience awesome. I would highly recommend this dealership. A+ More
by Mark.andrews75
March 21, 2021
The Very Best experience EVER purchasing a car. My sales representative JOE WILLIAMS is the best. He was professional, kind, honest, patient and the list goes on! 10,000 stars would not be enough to award representative JOE WILLIAMS is the best. He was professional, kind, honest, patient and the list goes on! 10,000 stars would not be enough to award him! Thank you JOE WILLIAMS for restore my faith in the whole car buying experience! y'all More
by Cyndie60545
Employees Worked With
Joe Williams
March 19, 2021
I am shopping for a 2021 Santa Fe and am working with Jocelyn Duarte who has been extremely helpful and accommodating. Looking forward to closing a deal with her on this vehicle very soon. Jocelyn Duarte who has been extremely helpful and accommodating. Looking forward to closing a deal with her on this vehicle very soon. More
by Adlerk1263
Employees Worked With
Jocelyn Duarte, Jason Anderson
