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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
July 24, 2021
Price inflation on cars but dont put it into the price until you start running the paper work, would of never came in if the actual price was correctly advertised until you start running the paper work, would of never came in if the actual price was correctly advertised More
by Tim D
Employees Worked With
Jackie Noack
July 21, 2021
Stephanie Was awesome. She was very informative, accurate, and thorough. She had knowledge on the vehicle I wanted. She was not pushy and worked with me. Choose Stephanie go be your sales rep! accurate, and thorough. She had knowledge on the vehicle I wanted. She was not pushy and worked with me. Choose Stephanie go be your sales rep! More
by Buga.p_823
Employees Worked With
Stephanie Long
July 09, 2021
I had an appointment for my car's oil change after two hours an one half I went to ask how much longer the waiting will be because they told me that would be about an hour to get it done they did not orde hours an one half I went to ask how much longer the waiting will be because they told me that would be about an hour to get it done they did not ordered the filter for the oil change in my car and they didn't reschedule the appointment or gave me any other options and after waiting for that long still don't have the service done to my vehicle that was very disappointed. The lock of respect to the customers time turned into low quality service. Claudia. More
by eclaudia83
Employees Worked With
Service center
July 03, 2021
Bought my vehicle from Kattia, she was patient and explained and were patient with my family and I, highly recommend this dealer and Sales associate explained and were patient with my family and I, highly recommend this dealer and Sales associate More
by Katherine
Employees Worked With
Kattia
June 23, 2021
Josh was absolutely amazing, friendly & knowledgeable! Went over all options thoroughly. I am so excited to drive my new Kona. Thank you for the best customer service!! Went over all options thoroughly. I am so excited to drive my new Kona. Thank you for the best customer service!! More
by mchrist52
Employees Worked With
Josh
June 19, 2021
Quick and painless, she made the process easy and answer all the questions I had. Great experience will highly recommend. I’ll be back if I ever have to purchase another vehicle 👍🏼 all the questions I had. Great experience will highly recommend. I’ll be back if I ever have to purchase another vehicle 👍🏼 More
by liz.ruiz2892
Employees Worked With
Lucero Fuentes
