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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
August 14, 2021
Súper happy with my Kona , we looked at a few vehicles and decided the.Kona was the best option for me. Kattia was super patient, it was a pleasure doing business with her. and decided the.Kona was the best option for me. Kattia was super patient, it was a pleasure doing business with her. More
by Kpatty897
Employees Worked With
Kattia
August 14, 2021
Kostas is the best 😃. He was very nice and funny. We just came to browse but with the ease he handled us with we ended up buying the car. Walked away happy with his help. just came to browse but with the ease he handled us with we ended up buying the car. Walked away happy with his help. More
by Kafilah Bello
Employees Worked With
Kostas
August 13, 2021
Spencer Caudill was beyond awesome, he really took the time out to help me with find the car that best fits my needs for me & my son.I’m so blessed to have worked with him to find my first car. I pray nex time out to help me with find the car that best fits my needs for me & my son.I’m so blessed to have worked with him to find my first car. I pray next year when I’m ready to get a car note he will still be with you guys. Definitely a 5 star 🤩Sales guy!Thanks Again 😇Melinda More
by Linnypoo
Employees Worked With
Spencer Caudill
August 10, 2021
We met with Belsie on Saturday and couldn't have been happier with the level of care from her and the Finance Manager. We ended up buying a Hyundai Palisade and are very happy! happier with the level of care from her and the Finance Manager. We ended up buying a Hyundai Palisade and are very happy! More
by Justin34
Employees Worked With
Belsie Solis, Faris Ihmeidan
August 09, 2021
Friendly staff that was very helpful throughout the whole process of the purchase. Would definitely recommend them to anyone looking to purchase a good used vehicle. process of the purchase. Would definitely recommend them to anyone looking to purchase a good used vehicle. More
by jc
Employees Worked With
Belsie Solis
August 03, 2021
My husband and I worked with Smeed Khan and Hose to trade in our Jeep and upgrade to a Land Rover! They were both extremely, professional, knowledgeable and helpful throughout the entire process! Because of in our Jeep and upgrade to a Land Rover! They were both extremely, professional, knowledgeable and helpful throughout the entire process! Because of their flexibility and ability to work with us - we were able to become proud owners of the car we really wanted. They work hard to earn your business! We wish we could give Smeed more than a 5 star review! More
by HO
Employees Worked With
Smeed Khan
July 30, 2021
Be vary of the sales manager. Mr “I’m never wrong when it comes to math” was proven wrong yet can’t fathom to admit it and walked away with snarky comments. Do the calculations yourself because he was quotin comes to math” was proven wrong yet can’t fathom to admit it and walked away with snarky comments. Do the calculations yourself because he was quoting us more than what the payment should have been. Also, we have to purchase $2,200 worth the of add ons because that’s what the dealer decided to add on (LoJack, service plan and I forgot the other) yet on the sticker of the car that same package is $1,895. Car salesman was great. More
by syedb33
Employees Worked With
