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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
September 11, 2021
The experience I had at Napleton Hyundai was exceptional! Josh assisted me with every aspect of the purchase and ensured I was informed throughout. There was no pressure sale and everyone was polite and cour Josh assisted me with every aspect of the purchase and ensured I was informed throughout. There was no pressure sale and everyone was polite and courteous. It was a refreshing experience and I would recommend them to everyone. More
by Anthony.H
Employees Worked With
Josh
September 11, 2021
Gilbert Istanboulian was a real pleasure to work with. Couldn't have demanded for a better experience. For sure will work with him in the future when im ready for my next vehicle. Couldn't have demanded for a better experience. For sure will work with him in the future when im ready for my next vehicle. More
by Charles
Employees Worked With
Gilbert Istanboulian
September 08, 2021
The dealership had a peaceful atmosphere and everyone was professional and friendly. Hannah was friendly and knowledgeable. She also had a positive attitude and honest. professional and friendly. Hannah was friendly and knowledgeable. She also had a positive attitude and honest. More
by Rlestrada.4705
Employees Worked With
Hannah S
September 03, 2021
Brian Anderson, Great Job! You took care of my wife and I issues with urgency, Answered all our calls and at the end of the day made us 2 very satisfied customers. Thank you! I issues with urgency, Answered all our calls and at the end of the day made us 2 very satisfied customers. Thank you! More
by tthames1970
Employees Worked With
September 03, 2021
I had a great experience at Napleton valley hyundai working with Belsie and Faris, they were very helpful with the purchase of my Tucson Hybrid purchase working with Belsie and Faris, they were very helpful with the purchase of my Tucson Hybrid purchase More
by Serludolph33
Employees Worked With
Belsie Solis
August 27, 2021
Ok. So after a conversation with Brian Anderson, he was able to correct the problem with the sale of my vehicle to this dealership. He was easy to deal with and honored his commitment to me. He also has st able to correct the problem with the sale of my vehicle to this dealership. He was easy to deal with and honored his commitment to me. He also has stated that they will be making changes in how they handle this type of sale in the future. If Brian can make changes, then I am confident that my next experience with Napleton's Valley Hyundai will be a much better experience. More
by myquilts
Employees Worked With
August 18, 2021
We had a very nice experience with the sales rep Joe Williams. He was very nice and knowledgeable while answering our questions with no pressure. Williams. He was very nice and knowledgeable while answering our questions with no pressure. More
by New customer
Employees Worked With
Joe Williams
