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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
September 29, 2021
Napletons valley Hyundai has the best deals and Joe Williams worked his number to get my deal done with good number I recommend you check him out if you looking to get a great deal ask for Joe Williams Williams worked his number to get my deal done with good number I recommend you check him out if you looking to get a great deal ask for Joe Williams. More
by juliusnoel9
Employees Worked With
Joe Williams
September 24, 2021
Spencer did a great job of taking the time to understand what we were looking for, walking us through options, then working to meet our budget...all with 0 pressure. what we were looking for, walking us through options, then working to meet our budget...all with 0 pressure. More
by timmckenzie5
Employees Worked With
Spencer Caudill
September 20, 2021
I couldn’t have dreamed of a better experience. I walked into Napleton’s Valley Hyundai frustrated and overwhelmed, after having a bad experience with another dealership. The staff at Napleton was extremely into Napleton’s Valley Hyundai frustrated and overwhelmed, after having a bad experience with another dealership. The staff at Napleton was extremely pleasant, knowledgeable, and genuinely wanted to see me in my dream car. To say they went above and beyond would be an understatement. My dedicated sales consultant was Spencer Caudill. Spencer was knowledgeable, fun loving and dedicated to putting me in my vehicle. He didn’t make me feel like just another customer, or that I was being sold to. I felt like I was with a long-time friend, who happened to sale cars for a living. The sales manager Faris Ihmeidan was one of the most kind, caring people I’ve ever met. He was extremely patient, understanding and had a calming energy. I immediately felt that I was in good hands with him and his team. Faris, Spencer and their sales manager Brian Anderson stayed well after closing, to ensure I drove off their lot a very happy customer! I was trading a very recently purchased vehicle, so we had some issues with the title. This caused me to have to return for a second day. The manager Brian, made sure to help me personally, so I was able to be home in time to catch the US Open Tennis final. He even knew who was playing and we briefly discussed the history being made. Because it was a 2day process, a Customer retention specialist Kiayana (sp) also checked in our my process before I left for the day. I can tell you, I will NOT purchase a car from any other dealership, as long as these wonderful people are on staff at Napleton’s! I have since been trying to figure out the best way to send a thank you lunch or small gift to the staff who assisted me. There are no words to express how happy I am to have walked into their showroom. Kudos to the Executive Management team for their hiring, training and being an example of excellent service for staff to follow! More
by Rhonda Y.
September 16, 2021
STAY AWAY FROM DEB CAMPBELL & JASON AT THIS PLACE Pathetic customer service. Here is my experience: Me and my friend went here to buy Hyundai Elantra SEL. Salesperson Abbas was nice to ta PLACE Pathetic customer service. Here is my experience: Me and my friend went here to buy Hyundai Elantra SEL. Salesperson Abbas was nice to talk with but the manager JASON was very very rude. He spoke to us like we didn't 

We added review on Google with our negative experience, and Abbas called us again to come and visit and make things right. ABBAS with NICK offered good price for lease to make things right and asked us to remove the review. 

After finalizing everything, went to financing manager DEB CAMPBELL - she asked for extra 380USD for license plates, which was already part of lease amount invoice. After clarifying that I was able to get the agreed upon price.

 I leased the car and after a day they called me back and told as per your residency status you are not eligible for lease and rather buy the car - Understandable, but finance manager DEB CAMPBELL without even asking if I want to finance through them ran my SSN for finance that added 6 HARD INQUIRIES to my account and that too with added 2k on car price. 
When asked why inquiries were made, answer was I already gave them permission last time to run credit on me when I leased the vehicle. Does it mean they can run credit whenever they want? So I left with no car and bad credit at the end. I am going to take this matter to credit union and see how it goes. Please please stay away from this store. More
by kaushik
Employees Worked With
Deb Campbell
September 13, 2021
Nice clean courteous and fast service even though I was 7 hours late for my scheduled appointment won't be my last purchase from them hours late for my scheduled appointment won't be my last purchase from them More
by Kounty73
