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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
January 02, 2022
Gilbert and the other staff members were all friendly and helpful. They made my experience much better than I anticipated. helpful. They made my experience much better than I anticipated. More
by Kromano54
December 29, 2021
Spencer Caudill was our sales person, he was great. We were so nervous. He made us feel confident, hopeful, and positive. We drove off with a brand new Santa Fe! 10 out of 10 I do recommend. were so nervous. He made us feel confident, hopeful, and positive. We drove off with a brand new Santa Fe! 10 out of 10 I do recommend. More
by Nervousbuyer
Employees Worked With
Spencer Caudill, Faris Ihmeidan
December 27, 2021
Huge facility with many options.. Straightforward pricing and friendly personnel . I left feeling like I received a fair deal. and friendly personnel . I left feeling like I received a fair deal. More
by Happy customer
December 17, 2021
Elizabeth was amazing! She was knowledgeable, friendly and endlessly patient with all our questions. I know we can call her any time with questions or if there is an issue. Thanks for taking such good car and endlessly patient with all our questions. I know we can call her any time with questions or if there is an issue. Thanks for taking such good care of us Elizabeth! More
by Cheryl
Employees Worked With
Elizabeth in sales. 5 stars!!!!
December 16, 2021
I purchased my 3th Hyundai from Mr. Jordan and as always was absolute pleasure. Thank you very much Jordan was absolute pleasure. Thank you very much Jordan More
by nrios66
