Napleton's Valley Hyundai

Great experience with Logan did a good job with everything and was very helpful. Will be back for more everything and was very helpful. Will be back for more More

October 2020, I bought a 2018 Audi A4 I found on the dealership's website for a decent price. Sales manager Jason didn't seem to like that I was aware of basic finance calculations when he tried the typ dealership's website for a decent price. Sales manager Jason didn't seem to like that I was aware of basic finance calculations when he tried the typical "how much do you want to pay each month?" and rolling in extra charges at the bottom line of the sale. I managed to reach an agreement on the bottom line without all the extra fluff, but was convinced into the "Napleton Experience" package with oil changes (extra for full synthetic which the car requires), Zxilon coverage, Kahu car tracking and other things I would never use. In financing, I also agreed to an extended warranty plan. About 2 weeks after taking possession of the vehicle and many attempts to get any documentation on the add-ons I purchased (none was given to me at the time of sale), I continued to get the runaround from the finance rep I worked with. It was always being put in the mail, or already in the mail, or should they have been sent already. Then I stopped getting responses.  The car was close to 30k miles, so I decided to take it to a local Audi dealership for a full checkup and oil change. There I was informed that the vehicle has an Audi Care plan, which is prepaid coverage for all regularly scheduled maintenance through 60k miles. This makes the basis of the Napleton Experience package useless. Also factoring that I would still be paying $25+ for those oil changes included in that package through Napleton. Selling something that was not needed with the car, but offering no information that would have helped me make that logical decision. My next step was to cancel all of the add-ons less than a month after purchase. I received no help from the dealership, so I contacted the extended warranty company directly and was able to get the plan canceled within days of speaking with them. The next time I called the finance rep at the dealership, she seemed surprised I was able to get it done without their help. I then explained that it had been over a month since I was told the documents were being sent to me, and I still had zero official details of what those packages included. I asked about canceling and being refunded for the Napleton Experience package since none of the services included in that package had been delivered. First I was told it was not possible, then I was told it would have to come from the sales department and someone would get back to me. I have never heard anything back. Fast forward to December 2021. I regularly receive messages from the service department regarding setting up oil changes that are covered under Napleton Care, the package I was trying to cancel. I received one of these calls while on a long drive, so I had plenty of time to call and talk to whoever I could reach. I was connected with Brian Anderson. He was kind and considerate of the issue I had and seemed to be working towards helping me resolve the matter. At first he advised he would be working on a prorated refund. I questioned this since none of the services have been rendered, and I began requesting cancellation and refund less than a month after purchasing the vehicle. He seemed to understand and adjusted the wording accordingly. Now a little over a month later, I am back in the same position. Playing phone tag with Brian, or waiting for someone else who has to do some part of the process to get the refund completed. Now I have run into a different issue with the "Napleton Experience" package, which includes Kahu, now LoJack. Kahu is wired into the OBD2 port and immobilizer system. The dealership installed this before selling the car, so it's easier for them to sell the package and not remove the system from the car. Over a year after buying the car, I now need the windshield replacement. No one who performs that service will touch the car or its OBD2 port because it has an aftermarket dongle (the Kahu passthrough attachment) hanging from the lower dashboard. I need Kahu removed from the car in order to ever get my windshield replaced. I called the dealership, was transferred to Jason in sales, and was told it would be $110 for them to remove the system. Not accounting for the fact that their installation of the needless system prior to offering it for sale is the issue. There have been other reports that even if you do not opt for the Napleton Experience package, they leave Kahu in place anyways. Just another way to nickel and dime once loyal customers. More

Stellar amazing So happy I came here. I experience no rushing no quick sales tactics genuine salesmanship Check them out here in Aurora rushing no quick sales tactics genuine salesmanship Check them out here in Aurora More

Joe Williams made the car buying process stress free. Answered all my questions. He was a pleasure to work with. Answered all my questions. He was a pleasure to work with. More

A week ago, I went to shop for a new vehicle at the dealership and don't think anything much has changed. The sales manager Jason gave a nice talk, ran a carfax report and gave an offer of $19k for my dealership and don't think anything much has changed. The sales manager Jason gave a nice talk, ran a carfax report and gave an offer of $19k for my leased vehicle and said that the vehicle will be available on Jan 20. I trusted and waited. Today is Jan 20 and when I called the dealership, 1st time, they took a message and I never received a call from Jason. When I called back and spoke with the sales guy (Luke), he tells me that the vehicle was sold 4 days ago as a first come first serve basis. This dealership has new ownership but the sales practices has not changed. I am a long time Hyundai owner (at least 10 years) and I cannot recommend this dealership to anyone. More

Got our new car from Napletons Valley.All went pretty well,we love our new car.Jordan was excellent. Definitely recommend it. well,we love our new car.Jordan was excellent. Definitely recommend it. More

Gilbert was very professional got us the. Car we Gilbert was very professional got us the. Car we wanted. I would recommend Gilbert to help you get the car you want Gilbert was very professional got us the. Car we wanted. I would recommend Gilbert to help you get the car you want More