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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
February 22, 2022
All of the staff who assisted me were wonderful. I would highly recommend my second time salesman JORDAN KABRANOV. As he did last year his care and attention to my needs was outstanding. I would highly recommend my second time salesman JORDAN KABRANOV. As he did last year his care and attention to my needs was outstanding. More
by barbarascheffler10
Employees Worked With
Other Employees :
Aneisha Landrum, Keayana Gaona
February 21, 2022
I was dreading purchasing a new car as it is usually such a pain but I can say that Ferris and Jordan made this a painless and even enjoyable experience. They are both wonderful and their kindness even exte a pain but I can say that Ferris and Jordan made this a painless and even enjoyable experience. They are both wonderful and their kindness even extended beyond the original purchase as that same day I got home and discovered a crack in the windshield. I did not expect to receive any help with this and had already set an appointment with a repair company when Ferris called me and let me know that they were going to fix it free of charge! Truly, above and beyond service! I cannot thank you guys enough and you have earned a customer for life! More
by ryknrolmom
February 19, 2022
Big cheaters by playing with numbers and papers. They are treating customers like beggars after they signed the deal by walking away with comments. Don’t ever go to this dealership. They are treating customers like beggars after they signed the deal by walking away with comments. Don’t ever go to this dealership. More
by Sfdc Allison
Employees Worked With
Dion Allen
February 17, 2022
Our sales guy Joe was AWESOME! ! He did a fantastic job all around. Very humble, knew what we wanted and got right to the point. His manager and himself offered us water, coffee ! He did a fantastic job all around. Very humble, knew what we wanted and got right to the point. His manager and himself offered us water, coffee, something to eat. These things mean a lot as it shows the customer they care about them no matter what. Definitely feels good to be appreciated. Thanks again Joe! More
by BrianAwad
Employees Worked With
Joe Williams
February 15, 2022
They were super helpful and quick with the service! So friendly and nice! Would go back So friendly and nice! Would go back More
by nicole4
Employees Worked With
February 11, 2022
Jordan was very helpful, and he has a very funny and good sense of humor. sense of humor. More
by RJP
Employees Worked With
January 31, 2022
Fool me once, shame on you; fool me twice, shame on me resonates with my experience at Napleton’s Valley Hyundai. Brought my 2015 Santa Fe in the middle of March 2021 after my mechanic reported engine iss resonates with my experience at Napleton’s Valley Hyundai. Brought my 2015 Santa Fe in the middle of March 2021 after my mechanic reported engine issues. Dealership refused me at the door, after waiting an hour, and said there was no sound. 7months later, problem obviously worsens, and this time- wow, they found the same problem I reported 7 months prior. Did I mention my 6 year old vehicle only had 55,000 miles at the time I first reported this? What kind of quality engine starts fading at 55,000 miles- especially when said vehicle is primarily used to shuttle children to and from activities. Since it was bought used and past the warranty mileage of used cars (which why should the 100,000 mile warranty vary based on a car being used or new- perhaps because they know they can screw more people with said advertising?), Hyundai would only offer us 65% which might be okay if Hyundai engines weren’t 25,000$ (Are they using gold or some other precious gems in there?). The story doesn’t end there- so stay with me… Just over 2 months later (and a few days after completing a rating they sent me), I hear back from the manager, Dan. They want to help me out- can you believe that!! I thought 2022 was going to be my year (despite Covid still going on and both my children having a stomach bug at the time of the call). There was one catch. They’d be more likely to work with me, IF I was willing to rescore them “as an act of good faith.” Well what fool would rescore them without a new offer proposed- you guessed it- this fool. In my defense I said, I want to know the percentage before rescoring, but of course that wasn’t possible since the higher ups had to make that offer. I figured- what do I have to lose? Well, I’ll tell you what I lost. Any respect for Hyundai, any hope that they cared about their customer safety (I mean who would want their family driving in a vehicle that could leave them stranded after 55,000 miles and didn’t have any qualms with a vehicle engine dying so quickly), and overall disappointment with how much time I have wasted trying to work with a company that is a scam. More
by lnk_2983
Employees Worked With
Dan gobernatz
