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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
April 07, 2022
I have purchased vehicles before from Napleton Hyundai Aurora and been pleased with the outcome. But WOW how Integrity, good faith and customer service has gone downhill with this dealership. Worked and Aurora and been pleased with the outcome. But WOW how Integrity, good faith and customer service has gone downhill with this dealership. Worked and communicated with the salesman several times about a specific vehicle that not been delivered. Had price, credit check and tentative trade in value (on-line). Salesman called THE DAY OF OUR APPOINTMENT to purchase and verify if still interested in vehicle. When we arrived, he told us the car was previously sold a day or two earlier. Also said if we wanted the same vehicle the price is different on any cars that are being delivered in the future. More
by tomcush65
Employees Worked With
Joe Williams
April 07, 2022
Our salesman, Jordan, was great! He was very helpful and knowledgeable. He understood our financial constraints and worked to get us a really great car for our price range. I would r He was very helpful and knowledgeable. He understood our financial constraints and worked to get us a really great car for our price range. I would recommend him to anyone looking to buy a car. We also pointed out one mechanical issue we were hesitant about and he had them service the car and order the part on the spot. Also, this dealership has a better selection than most right now! More
by andrewszx4
Employees Worked With
April 03, 2022
This was my first time buying a car and I have to say that this was a wonderful experience. Elizabeth Brent was a wonderful salesman. She made the entire process easy and made it her goal to get me the b that this was a wonderful experience. Elizabeth Brent was a wonderful salesman. She made the entire process easy and made it her goal to get me the best deal possible. I will definitely being doing business with Napleton Valley Hyundai in the future. More
by breana.harris22
Employees Worked With
Elizabeth Brent, Faris Ihmeidan
