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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
April 29, 2022
I've been taking my car back and forth about two years because my car is losing oil and now Hyundai is now doing a legacy test. This is very frustrating but Jason Jacob's is assisting me now and he is ver because my car is losing oil and now Hyundai is now doing a legacy test. This is very frustrating but Jason Jacob's is assisting me now and he is very pleasant and courteous. Thank you for your service! More
by Sylvia Braxton
Employees Worked With
Jason Jacobs
April 26, 2022
The service advisor's Jason J. and Adam G. always give 5 star service just waiting for the other parts to catch up. I waited over 2 months for parts replace to the marker lights on and Adam G. always give 5 star service just waiting for the other parts to catch up. I waited over 2 months for parts replace to the marker lights on my 2020 Sonata. If you have this car you know those front hood lights is a big reason why you brought the car. Went to get the parts installed last week and waited 2.5 hours only to find out the new part was defective also. Its also appears the other side it getting the same issue. Once again I'm waiting for parts replacement so I can remove the bandage from my front hood light assembly holding in the rubber light seal. More
by Arthur
Employees Worked With
NA
April 25, 2022
I’m so grateful I was able to buy my car from here! I got such an amazing deal and had great customer service from everyone there! Joe Williams is the best, he listened to me and advocated for me to ge I got such an amazing deal and had great customer service from everyone there! Joe Williams is the best, he listened to me and advocated for me to get the type of deal I needed! I’m happy to have gotten the car that I got because it’s a perfect fit for me, was such a great deal and allows me to keep coming to this great dealership. They’ve definitely changed my view about car sales people, I appreciate them a lot! More
by Zakyrah Harris
April 23, 2022
I was very happy with the attention and concern I received from Eddie. I’m having an oil consumption test performed, and he’s been very helpful in explaining the process. received from Eddie. I’m having an oil consumption test performed, and he’s been very helpful in explaining the process. More
by Ferda47
Employees Worked With
Eddie Dumas
