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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
May 08, 2022
Totally satisfied with service. Advisor was thorough and answered the several questions I asked. I recommend this dealership. Advisor was thorough and answered the several questions I asked. I recommend this dealership. More
by msvpexc
Employees Worked With
Dominick in service department
May 07, 2022
The staff was very professional, up front and solved my issue with the car. Dennis, in service was easy to deal with and communicated and updated me very well on the Status of the car. issue with the car. Dennis, in service was easy to deal with and communicated and updated me very well on the Status of the car. More
by Lmeli
Employees Worked With
DennIs excellent
May 04, 2022
Great staff energy and interaction every time, we’re always dealt with professionally and personally whether in sales or service. I can’t ask for more better of treatment always dealt with professionally and personally whether in sales or service. I can’t ask for more better of treatment More
by David worby
Employees Worked With
Mike
May 04, 2022
I brought my car in for a routine oil change and they found a software update for me that I didn't know about. The oil change and update were done quickly and I couldn't be happier with the work. My serv found a software update for me that I didn't know about. The oil change and update were done quickly and I couldn't be happier with the work. My service advisor, Dan, was very knowledgeable and thorough. A pleasure to deal with. I'll definitely bring my car back for my next maintenance. More
by philp1313
Employees Worked With
Dan Gobernatz
May 02, 2022
I am happy that I was able to get my car in over a short notice They take good care of my car I will try my next service at Calumet city Because it is close to me short notice They take good care of my car I will try my next service at Calumet city Because it is close to me More
by Dike
Employees Worked With
