Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,588 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,588 reviews
May 04, 2022
Great staff energy and interaction every time, we’re always dealt with professionally and personally whether in sales or service. I can’t ask for more better of treatment always dealt with professionally and personally whether in sales or service. I can’t ask for more better of treatment More
by David worby
Employees Worked With
Mike
May 04, 2022
I brought my car in for a routine oil change and they found a software update for me that I didn't know about. The oil change and update were done quickly and I couldn't be happier with the work. My serv found a software update for me that I didn't know about. The oil change and update were done quickly and I couldn't be happier with the work. My service advisor, Dan, was very knowledgeable and thorough. A pleasure to deal with. I'll definitely bring my car back for my next maintenance. More
by philp1313
Employees Worked With
Dan Gobernatz
May 02, 2022
I am happy that I was able to get my car in over a short notice They take good care of my car I will try my next service at Calumet city Because it is close to me short notice They take good care of my car I will try my next service at Calumet city Because it is close to me More
by Dike
Employees Worked With
April 29, 2022
I've been taking my car back and forth about two years because my car is losing oil and now Hyundai is now doing a legacy test. This is very frustrating but Jason Jacob's is assisting me now and he is ver because my car is losing oil and now Hyundai is now doing a legacy test. This is very frustrating but Jason Jacob's is assisting me now and he is very pleasant and courteous. Thank you for your service! More
by Sylvia Braxton
Employees Worked With
Jason Jacobs
April 26, 2022
The service advisor's Jason J. and Adam G. always give 5 star service just waiting for the other parts to catch up. I waited over 2 months for parts replace to the marker lights on and Adam G. always give 5 star service just waiting for the other parts to catch up. I waited over 2 months for parts replace to the marker lights on my 2020 Sonata. If you have this car you know those front hood lights is a big reason why you brought the car. Went to get the parts installed last week and waited 2.5 hours only to find out the new part was defective also. Its also appears the other side it getting the same issue. Once again I'm waiting for parts replacement so I can remove the bandage from my front hood light assembly holding in the rubber light seal. More
by Arthur
Employees Worked With
NA
