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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
May 22, 2022
Appointments easy to make. Car ready as promised. Do not have to come back multiple times for the same issue. Prices reasonable. Car ready as promised. Do not have to come back multiple times for the same issue. Prices reasonable. More
by Randyrussell1
Employees Worked With
Mike service advisor
May 20, 2022
I brought my car in yesterday for routine maintenance servicing, a near 40 mile drive from home. My service rep was Jason. He was very polite and knowledgeable. He explained everything to me about the servicing, a near 40 mile drive from home. My service rep was Jason. He was very polite and knowledgeable. He explained everything to me about the work that we be done on my car and also a detailed explanation about a recall item on my vehicle, which I was not aware of. He made me feel comfortable and at ease, which made me happy🤗 Thank you Jason, well done👍🏽 More
by ktsgi
Employees Worked With
Jason (Service Dept)
May 19, 2022
My service advisor Adam Gilliam gave terrific service from check-in to check-out! The scheduled routine maintenance and oil change on my 2020 Genesis G70 Sport was completed perfectly! And I enjoyed a fe from check-in to check-out! The scheduled routine maintenance and oil change on my 2020 Genesis G70 Sport was completed perfectly! And I enjoyed a few snacks and coffee in the customer waiting area! Napleton Hyundai is as good as it gets! And I will request Adam on my next visit! More
by sportnut4u
Employees Worked With
Adam Gilliam
May 18, 2022
Mike Manning was my advisor during my service appointment. He was excellent in every way! He communicated every important detail in a timely fashion. He made sure that I was satisfied with the wo appointment. He was excellent in every way! He communicated every important detail in a timely fashion. He made sure that I was satisfied with the work done by keeping me updated. Overall, he was a great advisor to work with and I will surely be back to work with him for my next visit. More
by Pa.Melendez
Employees Worked With
Mike manning
May 12, 2022
When we walked into the door Luke came up to us and shook our hands and took us for a test drive in the car we were looking at. We ended up not buying the car but Luke did an excellent job working with us an our hands and took us for a test drive in the car we were looking at. We ended up not buying the car but Luke did an excellent job working with us and we really appreciate his time. I would strongly recommend buying a car with Luke as he was great to work with. More
by Eagle
Employees Worked With
Luke Skwiot
