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Napleton's Valley Hyundai
Aurora, IL
2,588 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,588 reviews
May 26, 2022
Great professional advice and attention to detail. Mike Manning did a wonderful job explaining all the work that was to be done. I trust his judgement entirely!! Mike Manning did a wonderful job explaining all the work that was to be done. I trust his judgement entirely!! More
by mj
Employees Worked With
Mike Manning
May 26, 2022
Service at Napleton's Valley Hyundai is always professional. At my latest service visit I was assisted by Service Advisor John Pearson who was courteous, efficient, and answered any questions I ha professional. At my latest service visit I was assisted by Service Advisor John Pearson who was courteous, efficient, and answered any questions I had. More
by Kona lady
Employees Worked With
John Pearson
May 26, 2022
I was early and they took my car in with no issues. John did a very good job of asking questions to make sure all my needs were met. The service that was needed was completed in a very timely manner. John did a very good job of asking questions to make sure all my needs were met. The service that was needed was completed in a very timely manner. More
by mc9452
Employees Worked With
John Pearson
May 26, 2022
I had this wonderful service advisor Jason Jacob. I brought my SUV into the shop this Wednesday May 25, 2022 to get my left headlight fixed. He is very nice and I give him and this business a 5 star I brought my SUV into the shop this Wednesday May 25, 2022 to get my left headlight fixed. He is very nice and I give him and this business a 5 star service!!!! From Rita More
by Rita
Employees Worked With
Jason Jacobs
May 25, 2022
Dominic talked to me about my car. Let me know what needed to be done now and what could wait a month or two. He was not pushy. I got done what was needed and my car handles so much be Let me know what needed to be done now and what could wait a month or two. He was not pushy. I got done what was needed and my car handles so much better. Would definitely recommend this dealership. More
by Shellbean80
Employees Worked With
Dominic
