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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
May 31, 2022
John serviced our BMW that had a flat tire, he was able to get us in and fixed within an 1 1/2 without an appointment and kept us updated throughout the process to get us in and fixed within an 1 1/2 without an appointment and kept us updated throughout the process More
by Audpea7
Employees Worked With
John
May 31, 2022
Brought my Santa Fe in on an emergency basis (no appointment) and Darek had it put up on the lift when he heard what the problem was. There was a tarp wrapped around the front axel that I drove ove appointment) and Darek had it put up on the lift when he heard what the problem was. There was a tarp wrapped around the front axel that I drove over. They unwrapped the tarp and told me after examining the axel that no damage was done and I was very lucky. Talk about relief! Not only that, but there was no charge! I would recommend the service department to anyone. Oh, and they even ran it through the car wash!! What a morning! Thanks Napelton! More
by Patmor1215
Employees Worked With
Darek
May 31, 2022
I always bring my car for service to Napleton Hyundai, was taken care of by Mike Manning' he kept me informed the entire time my car was there was taken care of by Mike Manning' he kept me informed the entire time my car was there More
by toyotamonkey1
Employees Worked With
Mike Mannjng
May 31, 2022
Came in without an appointment for a tire pressure light, John told us about 2 hrs. Less than an hour later John was taking us to the cashier and we were done. Great service !! will definitely be back John told us about 2 hrs. Less than an hour later John was taking us to the cashier and we were done. Great service !! will definitely be back More
by pearsonfamily2006
Employees Worked With
John Pearson
