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Napleton's Valley Hyundai
Aurora, IL
2,588 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,588 reviews
May 31, 2022
I always bring my car for service to Napleton Hyundai, was taken care of by Mike Manning' he kept me informed the entire time my car was there was taken care of by Mike Manning' he kept me informed the entire time my car was there More
by toyotamonkey1
Employees Worked With
Mike Mannjng
May 31, 2022
Came in without an appointment for a tire pressure light, John told us about 2 hrs. Less than an hour later John was taking us to the cashier and we were done. Great service !! will definitely be back John told us about 2 hrs. Less than an hour later John was taking us to the cashier and we were done. Great service !! will definitely be back More
by pearsonfamily2006
Employees Worked With
John Pearson
May 31, 2022
Came in without an appointment for a tire pressure light, John told us about 2 hrs. Less than an hour later John was taking us to the cashier and we were done. Great service !! will definitely be back John told us about 2 hrs. Less than an hour later John was taking us to the cashier and we were done. Great service !! will definitely be back More
by johnvpearsonii
Employees Worked With
John Pearson
May 31, 2022
Brought my wifes 2019 Hyundai Santa Fe for basic service, just needed an oil change, John was our service advisor and let us know that in the near future we will tires and even told me when the next tire spe just needed an oil change, John was our service advisor and let us know that in the near future we will tires and even told me when the next tire special should be. He did not pressure me to buy tires now, just asked that we ask for him on the next visit. After this visit John is the only one to see in service. Great service and will be back for tires More
by johnvpearsonii
Employees Worked With
John Pearson
May 31, 2022
Napelton's Valley Hyundai has the best service, Jason was friendly and helpful in getting my car taken care of. I love how well he handled everything promplty and efficiently, all while providing a high leve friendly and helpful in getting my car taken care of. I love how well he handled everything promplty and efficiently, all while providing a high level of customer care. More
by VickiV
Employees Worked With
Jason at service
May 31, 2022
Adam gilliam was an awesome advisor he helped me out with my vehicle I had an oil change done and he gave me an expected time and met it by a long shot my vehicle I had an oil change done and he gave me an expected time and met it by a long shot More
by Aaron
Employees Worked With
Adam
