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Napleton's Valley Hyundai
Aurora, IL
2,594 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,594 reviews
April 30, 2024
I purchased a beautiful Honda Accord on March 27th. I put a down payment to hold the car and came back the very next day with a check for the balance. There was a miscommunication within the agreement I put a down payment to hold the car and came back the very next day with a check for the balance. There was a miscommunication within the agreement but I excepted my fault in the error. A kind young man offered to fix a couple of scratches that I missed. Never purchase your car at night. Anyway that when my nightmare began. I completely got the run around after that. Everyone I talked to passed me along to someone else. I finally got an appointment to bring my car in to have the scratches removed. I had pictures of all the body scratches. Well they only reluctantly took care of one scratch but I noticed scratches they were not there in the beginning. Yes new scratches and my new car was filthy outside and muddy inside. Needless to say I have been getting the run around since then. I’m transferred around and even hung up on. I’ve left messages and no one has responded or even had the courtesy to call me back. I am furious. This is no way to treat any customer. My experience has been horrible starting with the salesman named Jose. Save yourself the frustration and consider shopping elsewhere. Still waiting for the issues to be resolved. More
by Steeldiva24
April 18, 2024
Service advisor, Eddie, was prompt in addressing the oil consumption issue my 2018 Sonata was facing. After all the tests engine replacement was approved and replaced. Loaner car was provided when the car w consumption issue my 2018 Sonata was facing. After all the tests engine replacement was approved and replaced. Loaner car was provided when the car was in the shop. I was happy with the experience and working with Eddie. More
by Venkata Singampalli
Employees Worked With
Service department, Edwin Dumas
April 15, 2024
Comfortable waiting area! Car was done right at the time I was told it would be - a little early, even. Car was done right at the time I was told it would be - a little early, even. More
by PENANDPAGE
