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Napleton's Valley Hyundai
Aurora, IL
2,588 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,588 reviews
June 16, 2022
They are always polite, I never feel pressured. I have a new car now, but it is the third car we purchased here and have always been happy with all of the service. I have a new car now, but it is the third car we purchased here and have always been happy with all of the service. More
by Tousinot
Employees Worked With
June 15, 2022
Brought my car in, told them my alternator was failing and I have an Extended warranty. They told me the would work with them but later was told that it had to go to the original purchased dealership. To and I have an Extended warranty. They told me the would work with them but later was told that it had to go to the original purchased dealership. To have my car released I had to pay $198 for them to tell me my alternator was bad. More
by R.lenca
June 14, 2022
I’ve been working with the Napleton people regarding a maintenance issue. The service department has been very helpful, and concerned that I am satisfied. maintenance issue. The service department has been very helpful, and concerned that I am satisfied. More
by Ferda47
Employees Worked With
Eddie Dumas
June 13, 2022
Jordan is incredibly wonderful to work with. He is transparent (as transparent as car salesmen get) and he is very helpful. He knows the cars, he knows the competition and he knows how to close He is transparent (as transparent as car salesmen get) and he is very helpful. He knows the cars, he knows the competition and he knows how to close a sale.The staff at Napelton is extremely kind and friendly and create a warm welcoming atmosphere. I walked in at 5pm and within a couple hours I was walking out with a brand new car I’m already obsessed with. They have my business and I truly think after 20 plus years of being a loyal Toyota customer - I’ve made the switch. Thank you Jordan and Napelton for making this happen for my family and I. More
by abayandor
June 13, 2022
Napleton always does a great job. John Pearson is a great service advisor, he is friendly and keeps you updated on status of your vehicle. John Pearson is a great service advisor, he is friendly and keeps you updated on status of your vehicle. More
by Vikingslayer81
Employees Worked With
John Pearson
June 10, 2022
This dealership will get you in a car if you are committed. Ask for Luke, he was knowledgeable and helpful. The service team was great as well, Adam helped out with a drain clog issue with my AC and committed. Ask for Luke, he was knowledgeable and helpful. The service team was great as well, Adam helped out with a drain clog issue with my AC and waived the service fee due to how recent the car was purchased. My only complaint is that they didn’t dry up the floor inside the car where the leak happened when it was in the shop, but Adam knew right away what the issue was when I first told him what had happened. More
by Brandon
Employees Worked With
Luke Skwiot
