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Napleton's Valley Hyundai
Aurora, IL
2,600 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,600 reviews
July 29, 2022
I had an appointment for an oil change using a Napleton Care Membership. It was a busy late afternoon and there was a looong line to get acknowledged. After waiting 5 minutes, I walked up to the service de Care Membership. It was a busy late afternoon and there was a looong line to get acknowledged. After waiting 5 minutes, I walked up to the service desk because I was afraid I was going to miss my service window of opportunity. The service desk promptly asked me to return to my car and wait for an advisor to approach me. There was a few large signs saying such right in front of the service desk but they weren’t visible when the lanes are full of cars. It would have been appreciated for similar signs to be visible by the garage entrance. Ten minutes later, I was finally acknowledged by an advisor. The experience afterwards was very courteous and professional. Kudos to Jason Jacobs for walking me thru the Napleton Advantage Oil change. He even checked my tire tread depths to verify if I should exercise my once a year tire rotation from my Napleton Care membership. Jason mentioned my work today was considered paid up front. I was assured the courtesy multi-point inspection didn’t show any unexpected surprises. The service shop was slammed full of cars and while it took 2 hours to get the oil change, I was able to enjoy coffee and water while waiting in the service lobby. My car was also washed and I was reminded that I could always get a free car wash whenever I’m in the area and as long as I don’t show up at the last minute. More
by wma003
Employees Worked With
Jason Jacobs
July 28, 2022
The dealership was great in helping me find my vehicle, especially Selina she was amazing! especially Selina she was amazing! More
by ishairy2424
July 26, 2022
Had a great experience at this dealership, especially grateful for Joe Williams helping me search for my new car. He was very friendly and extremely patient with me, and I appreciated it very much. grateful for Joe Williams helping me search for my new car. He was very friendly and extremely patient with me, and I appreciated it very much. More
by Cece
Employees Worked With
Joe Williams
July 26, 2022
Very good experience with this dealer every time I take my car in for service. Jason is very nice and chill and is usually the one that takes care of me when I go in to drop my car off. I love that they of my car in for service. Jason is very nice and chill and is usually the one that takes care of me when I go in to drop my car off. I love that they offer a shuttle service (lyft) to take me home. Would recommend this dealer, they are so knowledgeable and professional here. More
by Moonz100
Employees Worked With
Dominick Pacucci, Jason Jacobs
July 22, 2022
Just had my Sonata in to be serviced. My Service Advisor was Ron Stelle. He gave me excellent service from start to finish on my vehicle repair. I could not be happier with Napleton's Val My Service Advisor was Ron Stelle. He gave me excellent service from start to finish on my vehicle repair. I could not be happier with Napleton's Valley Hyundai. More
by ray
Employees Worked With
Ron Stelle, Service Advisor.
July 21, 2022
Lauren was the best person to work with for purchasing my first car! She was extremely kind friendly and patient in walking me through the entire process. I came in planning to purchase one car and Lauren he first car! She was extremely kind friendly and patient in walking me through the entire process. I came in planning to purchase one car and Lauren helped me explore other options to find the one that would fit my needs. I felt well informed and comfortable throughout and felt I formed a personal relationship with Lauren, as well. I could not be happier with my experience and would recommend anyone go see Lauren for their next car purchase. More
by taylorj
Employees Worked With
Lauren Z
July 16, 2022
Always courteous. If the service you need is a time consuming fix, they offer a ride home or to the nearby mall. Always snacks and water available if you choose to wai If the service you need is a time consuming fix, they offer a ride home or to the nearby mall. Always snacks and water available if you choose to wait. I like that they always check the car over and give you advice on what may need doing. More
by Tousinot
Employees Worked With
July 15, 2022
Napleton’s Valley Hyundai will give you the professional experience you expect in a car dealership. Customer service representatives are helpful, knowledgeable and friendly, especially Mr. Dennis Sheahan an experience you expect in a car dealership. Customer service representatives are helpful, knowledgeable and friendly, especially Mr. Dennis Sheahan and the Service General Manager Dan. Thank you for the one of a kind Hyundai experience. Maria Fontana More
by mfontana0912
Employees Worked With
Dennis Sheahan
