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Napleton's Valley Hyundai

Aurora, IL

4.7
2,588 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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4333 Ogden Ave.

Aurora, IL

60504

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Showing 2,588 reviews

July 09, 2022

Very professional yet family friendly. This is my go to dealership for all my vehicles. More

by Jkopeck25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Napleton's Valley Hyundai responded

Hi, here at Napleton's Valley Hyundai, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

July 09, 2022

Joe Williams was great to work with! He made it an ease to buy a car and was extremely helpful/knowledgeable. Overall a really great experience and I highly recommend! Look for Joe! More

by mjbojak89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Williams
Jul 11, 2022 -

Napleton's Valley Hyundai responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about the services you received and thank you again for choosing Napleton's Valley Hyundai!

July 08, 2022

Jose Serrano was so helpful with the entire process, making it so quick and easy for me!! He was so sweet and patient with me. I appreciate how professional and knowledgeable he is. Jose was able to ans More

by Mayela Caroline
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Serrano
Jul 09, 2022 -

Napleton's Valley Hyundai responded

Hello Mayela, we're happy to hear you had such a positive experience with Jose! If you have any further questions, please give us a call. We're always happy to help!

July 07, 2022

Great follow up. Feel like more than just a customer here. I hope my job keeps me local for a long time because I don't want to go to another dealer. More

by James
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Selina
Jul 09, 2022 -

Napleton's Valley Hyundai responded

Hi James, thank you so much for your positive comments about Napleton's Valley Hyundai! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Jul 11, 2022 -

James responded

See everyone. This is exactly why I won't go to another mechanic. 👍 A+

July 07, 2022

Selina was knowledgeable, honest and not pushy. We had been to another Hyundai dealership & no one helped us. We were attended to but not smothered, and we have the information we need to make a bi More

by alexis t.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Selina Espinal
Jul 09, 2022 -

Napleton's Valley Hyundai responded

Hi Alexis, thank you for your kind review; we are happy to pass along your comments to Selina here at Napleton's Valley Hyundai! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 06, 2022

I have been taking my car for service at Napleton for many years. They have always been very professional,as well as, friendly. The best thing about this dealership is that they will make recommendations More

by chris210s@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Jul 07, 2022 -

Napleton's Valley Hyundai responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Napleton's Valley Hyundai as your first choice for service!

July 06, 2022

We had an awesome experience. The staff was kind, patient, knowledgeable, just a pleasure to work with. Our salesman, Jose was simply outstanding!!! More

by pamela_l_wilson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Williams
Jul 07, 2022 -

Napleton's Valley Hyundai responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 04, 2022

Selina was totally professional and went above and beyond to assist us. In addition Brian was extremely helpful in assisting us. More

by yessojoejoe
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Selina espinal 5 star , Faris Ihmeidan
Jul 05, 2022 -

Napleton's Valley Hyundai responded

Hi Yessojoejoe, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 03, 2022

I went to Napleton with my sister to accompany her purchasing a new car. My entire family and I have only purchased our cars from here for over 7 years due to the phenomenal customer service, quality More

by brittini.avery
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Williams
July 03, 2022

If you ever have the pleasure of getting a vehicle from Napleton hyundai Aurora, do your self a massive favor and ask for JOE WILLIAMS!!! Other than getting the car itself, having his assistance will be on More

by Cc Avery
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Abbas, Jason Sales, Deb Finance, Kyle K., Joe Williams
Jul 05, 2022 -

Napleton's Valley Hyundai responded

Hello, we're happy you found our staff to be so supportive during your experience here at Napleton's Valley Hyundai. We hope you continue to choose us for all your automotive needs! Take care!

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