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Napleton's Valley Hyundai

Aurora, IL

4.7
2,588 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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4333 Ogden Ave.

Aurora, IL

60504

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Showing 2,588 reviews

August 06, 2022

Joshua Romero was wonderful at helping us get the best deal possible for our new car as well as explaining everything we needed along the way. The process was easy to follow and once we had decided on a p More

by darren.holzkopf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Romero
Aug 09, 2022 -

Napleton's Valley Hyundai responded

Hi Darren, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

August 04, 2022

Great selection of vehicles. Friendly staff. Gilber was a pleasure to deal with. Would recommend to anyone in the market for a Hyundai. More

by Mike F.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilber Istanboulian
Aug 07, 2022 -

Napleton's Valley Hyundai responded

Hi Mike, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about the services you received and thank you again for choosing Napleton's Valley Hyundai!

July 30, 2022

Mike manning is the goat,best ever at customer service,very detailed in his work. More

by lkbar123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike manning
Aug 02, 2022 -

Napleton's Valley Hyundai responded

Hello, thank you for your kind review; we are happy to pass along your comments to Mike here at Napleton's Valley Hyundai! We hope you continue to choose us for all your automotive needs! Take care!

July 30, 2022

Brought my car in for an oil change had great service by mike manning very knowledgeable More

by kathybonin17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike manning
Aug 02, 2022 -

Napleton's Valley Hyundai responded

Hello, thank you for your kind review; we are happy to pass along your comments to Mike here at Napleton's Valley Hyundai! We hope you continue to choose us for all your automotive needs! Take care!

July 30, 2022

Michael was awesome at helping me with explaining what needed to be done to get my breaks fix. More

by joshprisching
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
Aug 02, 2022 -

Napleton's Valley Hyundai responded

Hello, thank you for your kind review; we are happy to pass along your comments to Michael here at Napleton's Valley Hyundai! We hope you continue to choose us for all your automotive needs! Take care!

July 30, 2022

Mike Manning is the man! Very hardworking and dedicated to his job. I appreciate his hard work. More

by brandonbonin35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
Aug 02, 2022 -

Napleton's Valley Hyundai responded

Hello, thank you for your kind review; we are happy to pass along your comments to Mike here at Napleton's Valley Hyundai! We hope you continue to choose us for all your automotive needs! Take care!

July 30, 2022

Fantastic service! Very fast and organized! Joe Williams was very on point, extremley knowledgable! The whole team was amazing and helped us so much in buying our first More

by JovanPrvulovic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BRIAN - financing department- 5 STARS, Joe Williams
Aug 01, 2022 -

Napleton's Valley Hyundai responded

Hello, thank you for your kind review; we are happy to pass along your comments to Joe here at Napleton's Valley Hyundai! We hope you continue to choose us for all your automotive needs! Take care!

July 29, 2022

Dominic and the service staff were amazing! Thorough with explanations and attentive! Great service experience! More

by Love1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Pacucci
Aug 01, 2022 -

Napleton's Valley Hyundai responded

Hello, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 29, 2022

I had an appointment for an oil change using a Napleton Care Membership. It was a busy late afternoon and there was a looong line to get acknowledged. After waiting 5 minutes, I walked up to the service de More

by wma003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Jacobs
Aug 01, 2022 -

Napleton's Valley Hyundai responded

Hello there! We're glad to hear that everything was completed to your satisfaction, Wma003! Please let us know if there is ever anything else we can assist you with. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 28, 2022

The dealership was great in helping me find my vehicle, especially Selina she was amazing! More

by ishairy2424
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Selina Espinal, Faris Ihmeidan
Jul 31, 2022 -

Napleton's Valley Hyundai responded

Hi, thank you for your positive review. We're glad to hear that you found Selina here at Napleton's Valley Hyundai so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.

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