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Napleton's Valley Hyundai
Aurora, IL
2,588 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,588 reviews
September 17, 2022
Joe Williams was knowledgeable and patient as I made my purchase. It’s clear he knows his cars and how to make sure his customers get a great deal! purchase. It’s clear he knows his cars and how to make sure his customers get a great deal! More
by jerome.harper
Employees Worked With
Joe Williams
September 16, 2022
Joe Williams was a great car salesman. He answered every question that I had about the vehicle. Very understanding and listens to everything I ask. Overall will recommend him to any one to He answered every question that I had about the vehicle. Very understanding and listens to everything I ask. Overall will recommend him to any one to come buy a car More
by Christophershea37
Employees Worked With
Joe Williams
September 16, 2022
Just purchased a new car from Joe Williams at Napleton Valley Hyundai in Aurora and got a great deal I was at awe with the customer service I received. If you need a new car go see Joe Williams at Naplet Valley Hyundai in Aurora and got a great deal I was at awe with the customer service I received. If you need a new car go see Joe Williams at Napleton Valley Hyundai More
by Fattahgado1983
Employees Worked With
Joe Williams
September 16, 2022
Thank you joe for your help, you been nice to me ,and appreciate your kindness,I definitely Get a nice car.I will not hesitate to refer my other friends and family to your company.thanks appreciate your kindness,I definitely Get a nice car.I will not hesitate to refer my other friends and family to your company.thanks More
by Kamali989
Employees Worked With
Joe Williams
September 05, 2022
I have been buying cars from the same person for 12 years now. Jordans attention to detail and excellence is one of the main reasons I continue to come back. now. Jordans attention to detail and excellence is one of the main reasons I continue to come back. More
by al77zzz
Employees Worked With
August 30, 2022
Terrible service department. Two HOURS for a simple oil change with an appointment noted as customer "waiting". Probably because they don't even do the oil change on site, they s Two HOURS for a simple oil change with an appointment noted as customer "waiting". Probably because they don't even do the oil change on site, they send it somewhere else. Place was practically empty and they take the car somewhere else for the oil change? I'm sure somebody got promoted for that brainless idea. Way too many admin people acting busy with too few technicians. More
by CH
Employees Worked With
service dpartment
August 30, 2022
Joe Williams was crazy AMAZING! I can’t believe how simple he made this process! There was no fluff! No drama! Just exceptional service! And I got a GREAT deal! I can’t believe how simple he made this process! There was no fluff! No drama! Just exceptional service! And I got a GREAT deal! More
by BTaylor
Employees Worked With
Joe Williams
