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Napleton's Valley Hyundai
Aurora, IL
2,588 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,588 reviews
September 28, 2022
I always bring my vehicles to Napleton and Mike Manning in particular. Mike takes the time to clearly explain any work needed and he makes sure to take care of both my cars. in particular. Mike takes the time to clearly explain any work needed and he makes sure to take care of both my cars. More
by philp1313
Employees Worked With
Mike Manning
September 27, 2022
Brought my car in for oil change service and Mike was very prompt at addressing all my needs and concerns. Best customer service I've experienced!!! very prompt at addressing all my needs and concerns. Best customer service I've experienced!!! More
by Jonesnatacha86
Employees Worked With
Mike manning
September 27, 2022
Fast service. Explained everything to my satisfaction.Mike Manning is worth his weight in gold. Working for car dealers for 4o years, he is among the very best. Explained everything to my satisfaction.Mike Manning is worth his weight in gold. Working for car dealers for 4o years, he is among the very best. More
by Ciocilorrie
Employees Worked With
Mike Manning
September 20, 2022
John Pearson was very informative and helped me understand every aspect of the needs my vehicle needed. Went above and beyond to give me advice on steps to ensure my questions were answered very ha understand every aspect of the needs my vehicle needed. Went above and beyond to give me advice on steps to ensure my questions were answered very happy with the service. More
by Ozzy
Employees Worked With
John Pearson
September 20, 2022
Lucy was so great to work with! She answered all of my questions and walked me through everything very thoroughly. Her kindness really stuck out to me, as I’ve had some unpleasant e She answered all of my questions and walked me through everything very thoroughly. Her kindness really stuck out to me, as I’ve had some unpleasant experiences with people in the car buying industry, so working with her and experiencing such genuineness was a breath of fresh air. If you’re in the market for a car and you’re in the Aurora/Naperville area, stop by and see Lucy! :) More
by Beth0339
