Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,588 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,588 reviews
October 20, 2022
Alex and Adam were my service tech, just brought the car had to bring it back for Engine light came . They keep it for 4days so they said all loaners where out so they told be the would rent a car from He had to bring it back for Engine light came . They keep it for 4days so they said all loaners where out so they told be the would rent a car from Hertz no cost to me. Well got a car from Hertz and they said Napleton’s Valley Hyundai denied cost of rental.. Nice job. Yes i brought the extra insurance. So now i have a charge on my card card for the whole cost of the rental. More
by Me
Employees Worked With
Alex and Adam
October 16, 2022
Luke is an excellent young up and coming salesperson. It surprised me the most how knowledgeable he was about the vehicle I bought. I know nothing about hybrids and he talked me through it all. Everyone It surprised me the most how knowledgeable he was about the vehicle I bought. I know nothing about hybrids and he talked me through it all. Everyone is nice, fair and willing to work with you. More
by Joey
Employees Worked With
Luke
October 14, 2022
9 of 9 buys and any service appointment therein, I have only good experience with sales and service alike. only good experience with sales and service alike. More
by David_worby
Employees Worked With
Other Employees :
Mike the man in service, Adam in sales, Benjamin Marlowe
October 12, 2022
I had a very good experience with the people around here. They helped me in every aspect they could. Thanks to all. They helped me in every aspect they could. Thanks to all. More
by Nikky
