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Napleton's Valley Hyundai

Aurora, IL

4.7
2,588 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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4333 Ogden Ave.

Aurora, IL

60504

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Showing 2,588 reviews

January 03, 2023

He is nice person in dealership. This person helps us to match and he always smiles good communication thanks for him More

by Senad
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Goran Milidrag, Dion Allen
Jan 05, 2023 -

Napleton's Valley Hyundai responded

Hi Senad, thank you for your support! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 02, 2023

This was the 3rd car we bought from them. I feel we got a good deal. Darren our salesman was very knowledgeable and helpful. No pressure to buy. I'll be back and will recommend them! More

by Mike
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Darren
Jan 04, 2023 -

Napleton's Valley Hyundai responded

Hi Mike, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Valley Hyundai! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 31, 2022

She was very friendly and helpful. She explained everything so I would understand it all. More

by Bettea714
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Richard Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Napleton's Valley Hyundai responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

December 27, 2022

Pleasant experience during purchase and maintenance. John Pearson in the service department goes above and beyond. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pearson
Dec 29, 2022 -

Napleton's Valley Hyundai responded

Hi Chris, we're happy you found our staff to be so supportive during your experience here at Napleton's Valley Hyundai. Safe travels!

December 15, 2022

I was looking for a blue 2023 Tucson hybrid limited. Batoul did her best with help from the sales manager to locate what I wanted within 500 miles. Due to supply constraints, no such vehicle is availabl More

by CRC
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Batoul Hamad
Dec 17, 2022 -

Napleton's Valley Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 13, 2022

Joe Williams helped me a lot finding multiple new cars in the past years. I surely recommend seeking him to sell you an car here! More

by danielmcloyd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Williams
Dec 15, 2022 -

Napleton's Valley Hyundai responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Thanks again for the recommendation, and have an amazing day!

December 09, 2022

Jordan was the best salesman I have ever worked with. He was personable from the start. I walked in and he made me feel very welcome, took the time to get me a water and sat down and really listened to w More

by Michele.schneider13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Kabranov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Napleton's Valley Hyundai responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Valley Hyundai! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 09, 2022

Jordan was amazing and changed our mind about the brand . I will refer all of my friend to him. More

by tatroj26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Kabranov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Napleton's Valley Hyundai responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Valley Hyundai! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 05, 2022

From trying to sell me LoJack to flat out lies during a scheduled service appointment. This is not the place to go! Warranty the sold me denied by them yet used at another service department. Saying the More

by lauraakramer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
not seeing names
Dec 07, 2022 -

Napleton's Valley Hyundai responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out at (630) 851-2500 and we will do our best to make this better. We hope to hear from you soon.

December 03, 2022

Service agent was great and I truly never seen anyone with better customer service. Sent me a video regarding service to be performed. Offered transportation to a destination during service wait. Persona More

by daveseagolfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Garcilazo
Dec 05, 2022 -

Napleton's Valley Hyundai responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

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