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Napleton's Valley Hyundai

Aurora, IL

4.7
2,586 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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4333 Ogden Ave.

Aurora, IL

60504

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Showing 2,586 reviews

November 11, 2009

My husband and I purchased a new Tiburon from this dealership. The radio faceplate was missing from the car at the time of purchase, no where to be found. We were told we would be getting a new. A we More

by MARIONELIZABETH1
Customer Service
Recommend Dealer
No
Employees Worked With
DAVE - SALESMAN; SERVICE DEPT- WOULD HAVE BEEN NICE HAVE BEEN INTRODUCED TO ONE
June 17, 2009

We bought a Santa Fe and a Sonata from the dealership. Most of the SALES staff will bend over backwards to sell you a car. The service department will bend over backwards to sell you non-vital services an More

by stevenwolfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Ammerman
May 28, 2009

Encountered electrical issues with my SAAB 9-3 as soon as I drove it off Gartner's lot. Should have seriously known better when the car was dead in their showroom. Have spent >8y tolerating their complete More

by gartnersucks
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jim Whitgrove
March 30, 2008

Brought my car in under factory warranty for a few problems. Sunroof would stop when holding the button to close. I told them it was the motor and they kept saying it was the switch. They replaced it. More

by ThirdgenTa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaime/Dave
May 07, 2007

They sold me a new wheel for saab, then replaced the new wheel with a wheel that was not damaged. Had to go back and they had to get good wheel back from junk yard and replace the correct wheel. Mean time More

by dianaP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
norbert binczak
February 20, 2004

I recomend this dealer with reservations. I bought a used car from them. When I discovered a problem with the engine, getting them to fix it under their 30 day warrenty was like pulling teeth. THey ke More

by otis
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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