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Napleton's Valley Hyundai
Aurora, IL
2,594 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,594 reviews
March 18, 2013
Kris did a great job from beginning to end. He was patient with my timeline and never rushed or pressed me to buy. He gave me all the information I needed to make a smart choice on the 2013 Hyundai Sa patient with my timeline and never rushed or pressed me to buy. He gave me all the information I needed to make a smart choice on the 2013 Hyundai Sante Fe Turbo 2.0T. I had not bought a vehicle in over 10 years and he made it a great experience. I test drove a few vehicles to make sure I was satisfied with my decision. I feel very comfortable referring him business as he treated me with respect and was highly professional and I know he would do the same to my friends and family. The entire dealership was very accomodating and friendly as well. More
by johnelizondo
March 17, 2013
I viewed the website online and printed off some used cars I was interested in. After going into the dealership and viewing the used Hyundais and NEW I ended up trading my 06 Jeep Grand Cherokee in for a cars I was interested in. After going into the dealership and viewing the used Hyundais and NEW I ended up trading my 06 Jeep Grand Cherokee in for a brand NEW 2013 Hyundai Elantra. Ryan was very helpful with helping my decision. I highly recommend Napleton's Valley Hyundai. More
by OhhhMG86
March 14, 2013
Sales Person Boris was very nice. But the dealership management was very unpleasant to deal with. We were told one price and were offered another price. Would not walk into that dealership again. management was very unpleasant to deal with. We were told one price and were offered another price. Would not walk into that dealership again. Will take my money and business where they treat customer with respect. More
by amish2101
Employees Worked With
Boris Cvijetic
March 11, 2013
My Experience was great! I would recomend this dealer ship to my best friend or family member. Ryan Fordan was our salesman, and has continued to work with us with questions we had and getting our Blue ship to my best friend or family member. Ryan Fordan was our salesman, and has continued to work with us with questions we had and getting our Blue link hooked up. As I was in the show room buying the car I spoke with other sales people, and all of the people at Napleton Valley were great, and I did not feel that they just wanted to sell me a car. Ryan spent many hours with us because we looked at several cars, and had lots of questions. He was very polite and curtious and my wife and I both feel he should be commended for making our experience as positive as he could.j More
by jmshields
Employees Worked With
Rich Marsili
March 08, 2013
Great experience! Ryan Fordan was very helpful and knowledgeable! I got a great car, 2013 Hyundai Elantra GT at a great price, and wasn't at all pressured to do anything or sign anything I didn't wan knowledgeable! I got a great car, 2013 Hyundai Elantra GT at a great price, and wasn't at all pressured to do anything or sign anything I didn't want to do or sign! More
by damass
Employees Worked With
ryan fordan
March 06, 2013
I can be very critical of people selling me things . Kris changed that , he was very courteous professional and put me at ease . I went from a being a ford guy to a Hyundai man from the great experience with changed that , he was very courteous professional and put me at ease . I went from a being a ford guy to a Hyundai man from the great experience with Kris and Rafeal . These guys made me feel like they cared about me and my well being . They offered me the best value for my travel needs as we discussed how far I work and my comfort in my vehicle of choice. Great experience and I will be recommending everyone I know to buy their next car from them. More
by fredrobi
March 05, 2013
Kris was great to work with. His main concern was getting the right car and terms for me. he was consistently asking what he could get for me as far as water or soda or anything while we waited for the finan the right car and terms for me. he was consistently asking what he could get for me as far as water or soda or anything while we waited for the finance department. Working with Kris was a breath of fresh air. More
by mike pez
February 27, 2013
Very good work the car is in great shape. Very friendly experience good price and easy to work with. I Would for sure buy another car from them in them in the future. experience good price and easy to work with. I Would for sure buy another car from them in them in the future. More
by JakeG21
Employees Worked With
Bob Jackson
February 25, 2013
Kris was a wonderful sales person and I would recommend him to others. He made a usually dreadable car buying experience very enjoyable. Definitely a good experience. him to others. He made a usually dreadable car buying experience very enjoyable. Definitely a good experience. More
by tnskiper
Employees Worked With
Kris Bussey
February 11, 2013
From day one and until the purchase papers were signed by me, the Napelton's staff members were far and above the best I had dealt with over a two month time of car shopping. Might I also add, It was a very me, the Napelton's staff members were far and above the best I had dealt with over a two month time of car shopping. Might I also add, It was a very good feeling to have the GM , Steve Gjokaj, work and talk directly to me during the whole process. A hands on approach works with me every time, cause that is how I treat my workers and customers. No games, straight talk. In final,...... I'd recommend this dealership to anyone I come in contact with. Sincerely Daniel Morgan More
by xfactor27
